Shocking and disappointing the substandard service who claim they offer the best international long haul. They stand corrected. They ooze with incompetency, they do not offer equal access to those with medical needs, not even my three year old epileptic child. They don’t have a clue regarding fast tracking, lack communication and help who they chose. I completed all the paperwork, and no response or communication referring to being aware of my son’s illness or any assurance. The air hostesses need training in hospitality and how to treat customers equally, squashed seating with budget legroom, and the food was shocking. All glamour on the outside but not cutting it at all. I will avoid in the future, after using my return ticket. No prestige flying here.

Amr Youseff , the guy Incharge at Business check in on Nov 1 made my day by helping me sort out an issue with seat selection.
I m truly appreciative and hope he sees this while I write this sitting in the plane.
I cannot be more thankful to the great service you have shown towards me especially when I compare it to some other airlines, notably QA and BA. You stood far ahead than those at least in my experience so far. God bless you Amr and hope to see you again .

Business Class interior and service on the aircraft was absolutely fantastic, it was the Business lounge at the Dubai airport where I think the staff can do better! There was a nasty passenger who took 3 seats to watch TV in Business lounge. When my wife and I tried to sit on the 2 extra seats, the passenger was v nasty and rude towards us. What got me disappointed was, I
highlighted this issue to 4 staff there. None of them can do anything to this passenger! Should have been more useful!

Delay of my first flight due to operational reason and as per the airline notification. As a result I lost my connection flight.I Stayed 7 hrs in Dubai airport. I filled a complaint for missing the connection flight and inadequate service. I was waiting for 2 months from my inquiry/complaint. No reply and no feedback received, no interest to support. I tried to contact them,through emails several times. No reply. I tried to find other ways to contact them.I found online throught live chat. Despite the promises to answer me, no feedback received on my complaint request.

* Emirates offeres a service if taking Polaroid pictures onbiard when the crew came around my new born 6 week old baby was crying so I passed on the service. Butafter few hours I asked crew Bruna if I can have a picture taken since my baby was settled she happily got the camera took our picture and wrote a note on the card.
Thank you Bruna for making this flight memorable 💖