Shocking and disappointing the substandard service who claim they offer the best international long haul. They stand corrected. They ooze with incompetency, they do not offer equal access to those with medical needs, not even my three year old epileptic child. They don’t have a clue regarding fast tracking, lack communication and help who they chose. I completed all the paperwork, and no response or communication referring to being aware of my son’s illness or any assurance. The air hostesses need training in hospitality and how to treat customers equally, squashed seating with budget legroom, and the food was shocking. All glamour on the outside but not cutting it at all. I will avoid in the future, after using my return ticket. No prestige flying here.