The flight was delay just under 3 hours and I just made my connecting flight, but they lost and left my suitcase in Dubai, I was told it would be on the next flight and it will be delivered that day. It was not and I was left with nothing and not able to buy anything as it was too late. It arrived the next day damage and I am still trying to get my money back for the damage to my suitcase, they have given me the run around for since July constantly requesting the same things repeatedly. I have sent pictures the receipts of my case but still nothing. The worst surface I've ever received from an airline and I have used easyJet!

My flight was scheduled.from birmingham to islamabad via dubai, however, due to unforseen circumstances the flight had to be diverted to Cairo for refuelling.

When I arrived at dubai I had missed my connection so had to be rebooted on to the next available flight to islamabad.

Emirates transferred me to a hotel till my next flight free of charge.

The experience at the hotel ALHAMDULILAH was anazing, thanks Emirates and thanks millennium palace hotel

We have experienced awful service at the registration desk, head of the registration desk was not cooperative and helpful at all

I just recently travelled with Emirates from Auckland to Dubai and from Dubai to Frankfurt. What I experienced, having Emirates used in the past, a previously highly rated airline did certainly not meet the expectations at all, and I will not to use them ever again in the future.

1.) The seat booked had a jammed back rest which I reported and received an offer for a different seat, one at a window with other passengers sitting in that row and a second one in front of a bulkhead, next to the aisle.

2.) It felt that the whole crew were fairly new in the job as they felt a bit lost serving clients. They regularly bumped into my legs while coming out behind the curtains.

3.) Not too long into the flight all the toilets on the left (backbord) stopped operating and therefore were locked as not being operational anymore. With a flight which was fully booked in Economy this caused quite some inconvenience.

4.) The food served was honestly absolutely appalling.

5.) When I boarded the next flight from Dubai to Auckland, me and other passenger noticed water drops and some small particles coming out of ceilings ventilation grid for quite some time before it finally stopped. One of the other passengers complaint about it but was just told not to worry.

6.) The landing in Frankfurt was extremely harsh and quite frightening to say at least. Maybe a young pilot was given the opportunity to land the fully loaded plane. You might want to consider training your pilots in a safe environment, especially when having passengers on board. I can tell you that everyone I talked to was very extremely frightened.

I formerly complained an d they responded 'Regrettably, our response time is currently longer than usual. We will endeavour to provide you with a personalised response within 60 days.' They finally came back yesterday 'It is regrettable that we have been unable to meet your expectations on this occasion' and after 56 days.

After flying with Singapore Airlines many times, we chose this year Emirates. Once, but never again. We had four flights with Emirates, Amsterdam-Dubai, Dubai-Bangkok and return. On all flights we were negatively surprised by the bad service. Blankets that we had to hand in 45 minutes before landing while other people were allowed to keep their blankets, they served before landing snacks and drinks while the lights were still out and everyone was still sleeping, on all four flights I haf problems with the television screen and its operation....I can go on and on. Friendly, but very businesslike cabin crew. No more Emirates for us.