We had a tortuous 14.5 hour flight to Auckland. Our area was superbly managed by a steward who I have to write in about and applaud! This guy ( his name I think was Haysam) acted with such warmth to everyone in our section of the plane that they all shook his hand and thanked him personally when we disembarked. He was a true gentleman, constantly making our long journey so pleasant and enjoyable that the whole journey felt shorter. A professional in the true sense of the word and I congratulate Emirates in employing such amazing staff. (D + R Peters).