We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Company's Window.”
Review of Emirates


Reviewed 4 weeks ago

We had a tortuous 14.5 hour flight to Auckland. Our area was superbly managed by a steward who I have to write in about and applaud! This guy ( his name I think was Haysam) acted with such warmth to everyone in our section of the plane that they all shook his hand and thanked him personally when we disembarked. He was a true gentleman, constantly making our long journey so pleasant and enjoyable that the whole journey felt shorter. A professional in the true sense of the word and I congratulate Emirates in employing such amazing staff. (D + R Peters).

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Damian P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (65,795)
Traveller rating
Traveller type
Time of year
Language
  • More languages

92 - 96 of 65,795 reviews

Reviewed 4 weeks ago

Extremely poor call service. Asked them to change my flight to go to Sydney instead of Singapore as I couldn't enter Singapore with my passport expiring too soon (completely my fault). I explained the situation to support and they changed my flight and charged me £600 (which seemed reasonable) only until payment went through and I received my ticket did I realise that they just changed the date to still fly into Singapore. Once I had to repeat myself that I could not enter Singapore, support told me I couldn't get a flight into Sydney and a refund would take 10 business days to recieve. So not only did I not get what I needed but wasted money on international calls along with having a substantial amount of money withheld. Why didn't support confirm with me the flight details before asking me to pay!? Ryanair has better support and thats saying something.

Date of travel: September 2024
Thank Alex S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Very Comfortable seats especially in economy and very good food and customer service is perfect
We will Definitely come again

Date of travel: July 2024
Thank Zakaira H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

If you plan yo have a long flight like mine from LAX to DXB morr than 16 hours
Don't go for Emirates as they will charge you premium and won't deliver what they promise for a business class and you can imagine a disconnect from Internet throughout the flight of 16 hours

You will be disconnected from your business and family

And when you speak with Emirates customer care they will refer you to there partner and ask you to file your complaint there

Really ridiculous I bought the ticket from Emirates.com full fare with 20% premium price compared to other airlines who are much better when it comes to handling similar customer issues and from what I heared the others excel in thier Internet service and also after sales treatment

Would always suggest Qatar or Etihad Airways for long business flights

All the best

Date of travel: October 2024
1  Thank Eng M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Few years back we did fly out with Monach airlines, who dis a fly for Tui . Did happen that company get bust, and we did get a little bit scared . TUI did use Emirate to repatriate passengers. Whose the most pleasant fly, we been get a meal on board and soft drinks for free , with never hap end with other airlines, Staff very nice whose a pleasure.

Date of travel: November 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank florinelsolomon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.