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“Complaint and compensation”
Review of Emirates


Reviewed 2 October 2024

Terrible experience, booked tickets quite early, and checked in online 48 hr before. We are family of six with kids but was treated like the worst.We were shocked to see that seats were just in front pf lavatories (3 lavatories) where almost every minute people were passing and the noise of flush draining every 2-3 minutes in toilet almost made it so hard to experience a minute of peace. It was a long flight unfortunately and we could not rest neither kids.our seats were splitted which took is an hour to request passengers exchange so kids can sit with us.We were served the food in first two hour and then nothing for ten hours and served lunch on last hour of flight that also when we pressed bell for hours to call host. My diabetic husband develop severe headache due to hunger and restlessness.
We were traumatised by this flight experience and never could imagine this treatment after spending thousands of dollars.
Overall this flight has ruined our trip and not only we would like a compensation of this flight as it was not worth but want Emirates to investigate how these seats were allocated to passengers!! Like seriously it is something need to be fixed!
We did not pay any less than any other passenger and we deserve to be dealt better.

Date of travel: August 2024
Thank Attia R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (65,971)
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250 - 254 of 65,971 reviews

Reviewed 1 October 2024

For first leg of journey we updated to premium economy. Definitely more comfortable that basic economy. However we were next to galley and was noisy with continual coming and goings both of crew and passengers. Made getting sleep tricky.
Meals were good but strange choices.
Transfer in Dubai went smoothly. Basic economy for second leg but seated in twin seats on upper deck rather than the 3 seat configuration. This made for a more comfortable journey. Food good.
Cabin crew throughout were helpful and friendly.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank worcesterwoman22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2024

To be fare economy was only 70% full.
How ever plenty of stewardess just standing there smiling while the European stewardess where rushed off their feet.
No drinks service you physically had to go and ask for a drink..I didn't realise this until the man two rows in front was on his 5th brandy.
When lights dimed that's when the other smiling stewardess started chatting at full neck speed in Thai Malay and indonesian.
Pointless diming lights as your not getting sleep while those 6 were talking.
International staff please note there is no letter I in the word team.

Date of travel: September 2024
Thank Oakly56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2024

Worst baggage representatives in India at Delhi airport, they just treat you like you’re travelling free . There is no starting point of conversation, No hello, nothing and they just want to harass you with ridiculous questions.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank GuljeetIu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2024

What an absolutely shocking service. Will never fly Emirates again. Flight cancelled and the staff went missing. No Solutions. Just sort it out yourself.

Date of travel: August 2024
Thank Gary S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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