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“Lost bag and disappointment”
Review of Emirates


Reviewed 2 March 2024

After waiting two years to reunite with my family in Dubai from San Francisco, Emirates lost my bag containing all my clothes, luxury items, and gifts. Despite two weeks of promises and assurances, they still haven't found my bag or offered compensation. This has completely ruined my trip, leaving me without essential items like makeup and clothing, including a dress for my cousin's wedding that I had to replace. As a loyal customer, I'm deeply disappointed in Emirates' handling of this situation.
Make sure to put an air tag in your bag as until this date they can’t locate mine, which mean it was stolen!
Very angry and disappointed! Never again emirates, I’m replacing you!

Date of travel: December 2023
Thank DrAnoud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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400 - 404 of 65,192 reviews

Reviewed 1 March 2024

Perfect it so good . You should fly then at all cost even if it is 10000 CAD . You should fly it . The fruits were so delicious. They were the best among the rest.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Navigator61156229757
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

MOTH IN FOOD- EMIRATES AIRLINES FLIGHT EK 0434-
06 FEB 2024
As I was eating my food, it was an omelette with mushrooms and a chicken sausage, I felt something furry inside my mouth. I obviously pulled it out. It was this moth- looking creature with black eyes and had tentacles. It was the size of a single knuckle with the feelers stretching out to the second knuckle. I called for the air- hostess. When she saw it, she was like, "Oh my God! I'm so sorry! Can I offer you something from business class?" So I said that that thing was in my mouth and that I don't think I could eat anything as I wanted to throw up. And then proceeded to throw up.
Multiple times. The manager in Zone F, Rabi, and the air hostess, Michelle, were both very kind an apologetic, however, a complaint was lodged on the flight and I have yet to hear from Emirates. Michelle gave me those free things they give out in first class, and said it does not make up for what has happened. It does not. Why has Emirates failed to make contact, or even bother apologising? I asked to take a picture of the 'thing', and Rabi said that since we were in Australia, they disposed of it immediately. However, I overheard him asking Michelle if she took a picture, to which she responded,
"Yes " They clearly did not want me having proof of any of this. Severely disappointed in Emirates.

This isn’t a complaint against the staff- As an enterprise, if a complaint was lodged on flight and the consumer told that they would be contacted- the consumer should have been contacted.

Date of travel: February 2024
    • Cleanliness
    • Food and Beverage
Thank Haseena S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

Very poor experiance this month I never thought that at emirates
Poor beverage and poor crew service in propseonal crew

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Sultan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

We booked the flights as part of a package tour. The service on board was really very good. A good dinner and snacks as well as all you can drink in economy are a throwback to the good old days before low cost airlines.
All the flight attendants were very helpful and friendly. I find the legroom very comfortable even at 1.90 m.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank OnAir25815221464
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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