I've travelled using easyJet many times before, on its domestic route between Aberdeen and Luton. At that point easyJet used Boeing 737-700 aircraft. The fleet now consists solely of Airbus 319 aircraft, which have adequate seat pitch for a flight of 3 hours.
Check-in is now non existent at Gatwick and, therefore, getting your checked-in luggage to the conveyor belt, involves using a self service machine - walk up to a machine and follow the reasonably clear instructions of how to get a luggage label on your suitcase and taken by the conveyor belt. There are a few staff to help if you have problems!
After security (which had its own set of issues!) I grabbed my lunch and a few things for the flight. Naturally, I had a cabin bag and totally expected to be able to take my "cabin bag" on the aircraft. 50 minutes before due departure I went to the gate (110). On arrival at the gate, about 10 minutes later, I grabbed a coffee and bun from Pret, before proceeding to the actual gate. Upon arrival, I was met with the normal queue, which one would expect, except that there was an easyJet staff member, telling people that their cabin bags would not fit in the aircraft lockers and would have to go in the hold. This applied to everyone! It became very apparent that many people want to pay for two bags of cabin baggage and, therefore, space is quickly taken up by those people and forces everyone else to depart with their cabin bags at the gate. Not great. Not impressive. Especially when you have a number of items, as well as your lunch to carry on and realise you now won't have anything to carry it in! So I carried all these items on loose - most difficult when you have to present your boarding pass and passport at the same time. My suggestion, if easyJet is resorting to this policy, is that everyone with a cabin bag, should carry a supermarket carrier bag, in case they make you part with you cabin bag. The easyJet member had no regard for whether anyone had anything necessary in their bags for the flight, such as medication.
Thankfully, at Sofia, I was through the whole airport and into a taxi in just 9 minutes! This was because I know the ropes there now and very luckily, both my checked bag and cabin bag were one of the first bags to appear on the conveyor belt and arrived together!
As for the in flight experience, the service from the crew is fine, but the food is way over priced and poor quality, hence I buy my own food and drink, preferring a Boots Meal Deal.
The return journey, a week later, proved similar, except the staff did not demand that cabin bags were given up, but, instead, asked politely if you would volunteer.
I'm in two minds, as to whether to continue to use easyJet, as although their prices are a little cheaper than mainstream airlines, they don't offer the same level of "non hassle" service.
Both flights left a little late, but both boarded in a timely manner.