I would like to review British Airways during these troubled times. My trip to Miami was cancelled at first the refund process was difficult but I realise this was due to the sheer numbers of customers in contact with BA. We received out flight money back within a week, I have just processed the car hire refund and have no doubt this will be repaid promptly. Thankyou British Airways I was very despondent and you have cheered me up. I hope to rebook the trip next year when you release June 2021 dates.