This was our second time to fly with British Airways in six months.
First experience - great!
This experience - no so great!

Delayed out of Nashville three hours.
Missed our connecting flight in Chicago due to delay.
This began an unfortunate string of events that could have ruined our trip, but we didn't allow it to.

Plane was smaller than we expected but was only about two hours, so it was fine.
Smaller plane = smaller seats/legroom
A snack was served.

I would recommend you see the next review posted from me that continues this flight from Chicago to Rome and see where this adventure took us and how the delays affected us.

British Airways / American Airlines are pointing the fingers at each other and refuse to claim responsibility or offer any form of compensation for delays, missed flights, delayed luggage (4 days), missed transfers, lost hotel nights paid for, etc., etc., etc.

Will I use them again? Never say never - but they won't be on the top of my list.

Excellent service from start to finish. The professionals who work with BA take their jobs as a career and as a client you always feel as though you are in confident and capable hands. I will always travel BA over any discount airline. It’s a simple choice for me 🛫🛬

Packed going, long delay on tarmac. Almost empty returning. It didn’t seem to influence the level or quality of the service??

Flight was delayed, crews were late and not very polite. Food taste like rubber. And the flight was quite dirty.

Our agent ROL sent us to T5, flight to Miami departed from T3. reasonable seat and thats my biggest gripe ...for the round trip BA charged an extra £222 basically so we could sit together for seats I had already paid for.