Flight was delayed, crews were late and not very polite. Food taste like rubber. And the flight was quite dirty.

Our agent ROL sent us to T5, flight to Miami departed from T3. reasonable seat and thats my biggest gripe ...for the round trip BA charged an extra £222 basically so we could sit together for seats I had already paid for.

This was a through booking on flights connecting at Heathrow. After almost missing the same connection last year due to flight delays and poor customer information, we booked with more generous connections in both direction. BA then changed the flight times such that we had several hours to kill at Heathrow on the outward journey and faced the prospect of an overnight stopover on the return journey. We promptly cancelled the latter and Be booked with Easyjet from Malaga, which was a much better and cheaper option even factoring in the cost of a transfer from Gibraltar. We stuck with BA for the outward journey, with its tedious and awkward inter-terminal transfer at Heathrow. The actual flights were ok but the cabin service did not compare well with Easyjet, which accepts cash payments and is consequently faster, and which served a better cup of coffee (BA's coffee bags were not a great hit).

BA world traveller long haul from Gatwick has pimped the tellies slightly, upgraded the lighting - and then packed so many seats in that normal elbow movement when eating is literally impossible, reduced the aisle width to the point where squeezing through involves whacking passengers on the face with one’s buttocks, and cut leg room and recline so that sleep is an absurd fantasy and deep vein thrombosis is guaranteed for anyone taller than a house-elf. If it wasn’t for the food, which is almost edible, you’d assume you were on a Ryanair hop to Dublin. Presumably they think that anyone who wants any degree of comfort should pay the extra for World Traveller Plus. But while this sort of service-shaving is getting to be standard for transatlantic, it’s very unusual - and really irritating - on a 12 hour flight. Especially one that has been delayed for 3 hours in the first place. So, that’s one family which will now be avoiding the soi-disant world’s favourite airline at all costs. You’re rubbish, BA.

BA is unfortunately reducing all services and for a flight of 3h30 hours you get nothing in the plane and have to buy even a cup of coffee. Getting permanently worse!