I purchased tickets 783 dhs and very next day want to change loggage and price was 583hds,but representing officer asked me more amount, why they can't adjust with tickets prices as the price was so low,
Disoppointed the dealer
Very bad experience
As others flight are do well and adjusting and satisfying the customer

Huge delay with check in. Almost missed the flight even though we were 4 hours ahead. They don't let you to make a online check in so you will have to to wait hours in line exec if you don't sending any baggage. The plain is dirty, not comfortable, and they selling bottle of waters only!!! not even possible to buy a cup of tea.

Worst experience to date in terms of customer care and their interest in helping with your query. It is now 7 months since they have lost my bag and no indication as to what happened to it, what are they going to do about it or if they will refund my bag and its contents. I have written them numerous emails providing them with all the infos required as per their website section ``Lost Bags``, called them numerous times to get an update and what I hear every time is that they will send another email to ``claims``department to see what they can do about it. I mentioned the fact that I may need to start legal proceedings which they easily replied that you can do that. No clear vision for this company and its policy to drive them forward but a clear policy to put people off from contacting them about their issues and putting them off to seek their rights to items they have lost, flights paid and not reimbursed.Shame on you as a company, your board of directors, shareholders and so called `` Customer Care ``team for passing people from one agent to another.

Flight was cancelled, which is ok if you got refund. Month and a half have passed and I still see no money coming. What is the most unpleasant - I can not find any phone number of support to discuss the issue. I filled in form on their internet site but have not got any reply. Very unpleasant behaviour for a business entity

they cancelled the flight 15 days before without offering alternative or compensation.
Now im stuck with one way flight, and i will need to book an expensive alternative due their lousy service.