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“Worst airline I have used”
Review of Blue Air


Reviewed 1 September 2022

I have been using Blue Air a lot since it is the only low cost airline flying from Heathrow to Bucharest. EVERY SINGLE flight I bought was either changed once or EVEN TWICE or it was cancelled. They say they give you the option to change or cancel your ticket, but if you cancel and ask for refund they never give you the money back and they never answer your emails. Reaching them via phone is both difficult and very expensive. The fact that every flight out of over 15 I have had with them was changed is also a big inconvenience because I organise the flights to match my work schedule too and they give very bad alternatives. If you have any other option for your flight, it is worth paying much more towards a different airline rather than flying with Blue Air.

Date of travel: August 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank BoldNadina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (3,766)
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44 - 48 of 3,766 reviews

Reviewed 1 September 2022

I would avoid this company!
During online check in, I was given the option to pay for extra legroom seats. I tried to pay using a debit card but their website stated payment had not gone through and no boarding passes could be issued. I paid with a credit card and received ab invoice and my boarding passes for the ext6ra legroom seats.
Once on board, realised we were issued boarding passes for regular seats, NOT extra legroom and to top it off, they debited my account twice for the same thing and my credit card as well, so I paid 3 times for something that did not exist.
I emailed them immediately with proof of the duplicate payments and non existent seats and have heard NOTHING.

Date of travel: August 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Dippy28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2022

Blue Air canceled our flights, but not even on the same time, they canceled first the flight from Lisbon to Bucharest, we had to find another one and pay extra accommodations, and now, after 2 weeks, and just 2 weeks before the flight, the canceled also the flight from Bucharest to Porto, with no other option. They simply destroyed our vacation, for a group of 16 persons. They should pay for this. Never chose them again.

Date of travel: August 2022
Thank 24768lia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2022

Blue Air changed the day of my flight . This was inconvenient to me and I asked them to return the money. The flight was supposed to be in October. I still did not get my money. Stay away from this company or you will wait for your money for ages

Date of travel: October 2021
1  Thank N8555OUmarinal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2022

Guys,

Starting frim check in all the way to boarding it is chaos.
Me and my 11 yo son were placed on smth called STANDBY, since Blue Air overbook a lot.
Our flight was delayed for over 4 hours and i managed to convince them to let us out.
Missed interconnecting flight so left and got tickets for a next day.
Book them only if there is no way to avoid, otherwise risky, unpredictable and unreliable.
Simply even if you check in online no guarantee you will get on a plane.
Next level of shamelessness)

Date of travel: August 2022
Thank O9238OU_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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