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“fly a more dependable airlines, you will not find one here”
Review of American Airlines


Reviewed 13 December 2024

had to de ice 3 times I believe the airport had to go to walmarts to buy more while we waited and waited and then missed flight due to no one at desk calling ahead to not sell my ticket to standby while I did make it they told me too bad, agents have no forsight to call ahead for passengers late due to planes late. this airlines do not fly on time in complete sunshine. Never ever again and I will tell you the same never again...don't make the same mistake.

Date of travel: December 2024
1  Thank shelly h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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376 - 380 of 81,574 reviews

Reviewed 13 December 2024

delays delays and non existent gate number posted at palm springs. i have always had american airlines problems so it is my fault for choosing them again

Date of travel: December 2024
Thank F2157NKmikel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2024

What an absolute terrible Airline!! All the employees are absolutely miserable and just seem to be so unhappy to be there. Upon arrival at check in, we were charged an additional $100 for an overweight bag. While I completely understand being charged because it was overweight, $100 is excessive considering that is costs $50.00 to check an additional bag. Just because they can rip you off, doesn't mean that they should! At the gate, there was a family struggling with a disabled child, and while we were trying to help them, we were yelled at by the gate agent to keep moving on. No one from the airline was helping this family. The gate agents were rude and could have just been a bit nicer. We travel for a living and I do realize that buying a ticket does not come with entitlement. However, a smile, or being polite would go a long way. I will never fly with this airline again if I can help it!

Date of travel: November 2024
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1  Thank paulacV9866WT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2024

So, recently went on a business retreat with one of my companies and flew American. As we went to depart Cancun we were informed of a delay 2 hr ,4 hr you need to look for another flight to get out of Cancun. So with a line of entire plane looking to get out of Cancun we went back and forth with customer service finally getting a flight out many hours later that we missed our connecting flight to go home, so then we started another journey while all checkout lanes were closed due to the whole plane complaining and trying to find a way home. We were put in hotel for 4 hrs to get on another flight to not home and landed in that airport with another 2hr ,3hr, 5 hr delay ,We had to board or pets for another day , miss days of work and the most important miss the 6th bday of a son . With all this inconvince the airline offered us a 50 travel credit ..lol
Do not fly this airline customer service is si bad they dont even have a phone number !

Date of travel: October 2024
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Thank lbmerritt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2024

Needed to fly to San Diego for funeral. Flight was scheduled to depart at 10:39. Flight cancelled less than an hour before departure, delayed until 6:00pm. What? Why? Seriously? No bad weather out of San Antonio. So little notice. Like you didn't know if you had enough pilots? Couldn't forecast weather changes? What reason for such a lengthy delay?
This is only the 3rd time we have used American. July 2024, flew brother home to California from San Antonio. His layover in DFW was delayed from 6:00pm until the following morning at 5:00 am. No hotels available. Brother is not experienced at flying so he stayed at the airport ALL NIGHT!!! Our family will certainly not being using American Airlines ever again. I will pay the extra cost and use a different airline moving forward. And we have flown on Delta, United, Hawaiian, Southwest. American just seems to not have their act together EVER!!!! Something definitely needs to change. I can't see my family being the only family that feels this way

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Mary B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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