If you’re expecting quality service, this is definitely not the airline you should book your flight with. Employees are rude and don’t try to solve your problem. The compartments are extremely small and they made me check my carry on because “they didnt have enough space” so build a plane that has space. Nowadays the prices are outrageous and i already paid for a checked bag, and whatever i had with me in my carry on was for my personal use during the flight, which is my right to have it with me at all times until they made me check it. This is ridiculous. In the past, I already flew American Airlines and I thought about trying again after almost 10 years flying other companies because they were they only option. Definitely the worst decision ever and now I know why I dont fly woth them. Worse airline. Terrible service. Terrible customer service. Terrible space.

WORST AIR TRAVEL EXPERIENCE OF MY LIFE!! I will NEVER use American Airlines again...would rather walk! They should be ashamed of how they conduct business and their customer service is non existent. I was a flight attendant for 17 years and in all my experiences I have never witnessed such a nightmare. If I could give a negative 5 stars I would...disgusted...

Worst airline ! On first class ticket for over 5 hours journey - they didn’t even offer a snack / the flight was delayed for an hour and then bags were delayed for an hour ! DONT TRAVEL THIS AIRLINE ! They are charging thousands of dollars and harassing their customers!

3h 40min flight on Business Class

Poor on-board service, no meal offered at breakfast-time only a beverage and a foil with crackers; old plane, dirty interior with crums or residues in every corner, pouch or tray table.
No lounge access for Business class passengers at La Aurora International.

American has become a cheap service airline without the low-cost tickets; the only thing high is the price of the ticket.

If possible I would select another carrier.

I traveled to Cancun on May 11, 2024, for a mother-daughter trip, during which our main luggage was lost, leaving my daughter without any clothing for the duration of our stay. I promptly filed a complaint and have since been emailing, calling, and visiting the airline's office, but as of December 10, 2024, I received a call stating that they cannot offer any reimbursement. Each visit to the airline in Raleigh resulted in inconsistent information, and the staff's attitude was unprofessional, making me feel as though I was a nuisance. Additionally, the baggage claim department lacks a contact number, and attempts to reach them via email have gone unanswered.