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“WORST AIRLINE IN THE ONE WORLD ALLIANCE. NO LOYALTY. FLY ALASKA IN THE US ALLIANCE”
Review of American Airlines


Reviewed 18 September 2024

Never in my life have I had such bad service. I am emerald one world and was flying first. The rude arrogant staff at gate FORCED me to check my carry-on RIMOWA luggage with no explanation. There was room on the flight. I arrive home at LAX and it is dented and damaged. I log a claim only to receive " we dont cover this type of damage"

WORSE airline in the one world group, I even got downgraded on the way over.
No one to talk to and they want me to go all the way back to the airport for another review.

AMERICAN this bag should have never been checked and IT WOULD NOT HAVE BEEN RUINED. NEVER AGAIN.

No one even cares - and for a emerald member, just WOW.

Date of travel: September 2024
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    • Check-in and boarding
Thank Climber572575
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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307 - 311 of 80,994 reviews

Reviewed 18 September 2024

We had a very poor experience after a delay caused us to miss our connecting flight. Our class of service was downgraded and when we attempted to get a refund for the difference in fare price, were offered a ridiculously small amount as a refund. After multiple e-mail requests, we were continually referred back to the AA web form for complaints, no one would call to speak to me, and the refund amount was not adjusted. It's rare that I experience customer service this poor. AA should be ashamed at the way it treats it's customers.

Date of travel: July 2024
    • Seat comfort
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Thank X3627LTtimk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2024 via mobile

Flight AA2219
Flight was delayed for 5 hours.
I had a connecting flight but that plane already left obviously.

I was given $12 compensation in food/drinks.
I used this Voucher to buy a breakfast sandwich. I was able to buy three so I had extra in case. I had already showed them my voucher and agreed it would work. Until they tried to scan the voucher and they claimed it wasn’t working and I had to pay out of my pocket.

I was given a hotel voucher and called the shuttle. The guy on the phone said he would pick me up and I had waited 30 minutes until I started calling that number again. The phone rings for awhile and I either get an answer from someone who I can barely communicate with. They kept telling me the same thing, “call this number, you need to speak with the front desk” but could not transfer me ? I was calling the right number all along but no one helped me. I went to multiple American Airlines Help Desks and no one was there. I called customer service and I was put on hold for a long time.

My next flight they put me on was 6am the next morning.

Flight AA1639
Flight attendants were giving out beverages.
The lady did not pull up with the cart, she just asked me what I want, I said do you have Iced green tea? Or any cold tea? And she said no, no smile no nothing and quickly turned around, then I had tried to ask her a question and she sternly told me “I DONT DO QUESTIONS, THATS NOT MY PROBLEM, BYE”

She storms off into the back..Im shocked at her behavior. Description- She is blonde.

Then another flight attendant came in and asked me what I needed.
I told him that I have a concern with the passenger sitting across me. She is coughing repeatedly and it sounded really bad. Since my flight coming to my destination I also had a sick person on the plane and the attendants had asked and required her to wear the masked after she initially DENIED to wear one And on this plane I explained to him that she needs to put on one. His excuse is that AA’s policy changed and no one is required to wear any masks anymore. So I told him your policy changed in 6 days?? Then he said “im not a doctor, so I don’t know if she is sick”
What does that even mean? This person has no common sense. Please. I can’t believe all these sick people are allowed on the plane on this airline.
Going to Hawaii on AA, there were at least 5 other people coughing like crazy. Why are you allowing this? This is insane.

Thank Hazel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2024

American's app made me nearly miss a flight and then miss a flight. The people that work there said it's because I'm not refreshing it, but that's not the issue. It literally had a big orange block at the top that said you need to schedule a new flight because it's been canceled. When I went to talk to the folks at American to schedule a new flight the first thing they did was start looking for flights. It wasn't until they tried to schedule me for the flight that I had originally booked that we realized that it was NOT CANCELLED! But here's why I almost missed my flight... they only saw that after I asked him if there was an earlier flight than The very late one they were trying to put me on. If I hadn't asked that, they wouldn't have realized there was a flight leaving in the next half an hour, then I had been told was canceled by the app. I have an image of the app later on still with the orange blocking seeing it's canceled and a green block that says on time. WTF!! This was all on my way to my destination of Milwaukee Wisconsin.

On my way back to Portland Oregon, everything was on time and I went to the appropriate gate of B6. I kept periodically checking my boarding pass to make sure it said B6. At the B6 gate they never announced the destination, but they started boarding after a 20 minute delay due to cleaners. When they said they were boarding group eight I got up to get in line and realized that the board said Phoenix. At that point I looked at my ticket and had updated to B12. I had looked at it just 10 minutes earlier and it said gate B6. I ran to gate B12 which is only about a 2 minute run and it was too late. The flight was off and now I had to wait three more hours to get on a different flight. That was frustrating, but more frustrating was that the desk folks were just plain rude. They said that it was my fault and that I should have been refreshing my app and looking at the board. I have no idea when they change the gate, but it must have been a short period of time. I'm not the only one that missed the flight. There were two other people standing there with me who missed the flight due to the gate change. When I mentioned to this to the folks at the desks, they said "well there were 170 people who didn't miss it." That's fine.. but it doesn't mean they're not rude or providing bad service. It doesn't mean that the app suddenly worked when it wasn't working appropriately for me.

In addition to these difficulties with communication, the flights themselves were terrible. The seats were cramped and the flights were very turbulent. I've never gotten motion sickness on a flight in 30 years of flying but on both my flight out and my return flights I got motion sickness on two separate legs. I asked my seat mates on both of those flights what they thought... Was this a little turbulence a lot of turbulence or par for the course based on their experience. On both flights the other people said they thought it was a lot of turbulence, they said it was more than they're used to experiencing.

I always fly Alaska, but I had to book American because of the last minute flight. It was incredibly expensive, full of poor communication, and costly to me in terms of time. I will never fly with American again.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Andrew C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2024

I don’t want to be guilty of hyperbole so when I say American Airlines has deteriorated to the worst example of an air carrier…I have never flown Frontier or Spirit and I hear some bad things about them. Having said that for an airline that 10 years ago, I would pay more or take a longer longer layover to fly American…they sure have floated to the bottom of the barrel. Flew them two months ago and they canceled my flight….no hotel or compensation at all so I spent the night in a chair in DFW. Now…..I was supposed to fly out last night to LAX and that flight was 3 hours late which caused me to miss my overseas flight. That cost me $598. ea for me and my wife in “no show” and rebooking fees. I called the hotel and their policy like many others is that if the cancellation isn’t before 24 hours ….you have to pay. I’m rebooked waiting to fly to LAX…but in economy after I paid for first…….I guess what I’m trying to say is……American……you really suck.

Date of travel: September 2024
1  Thank GeorgeL5507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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