We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disgusting Service and Promotes the Spread of Airborne Illness”
Review of American Airlines


Reviewed 17 September 2024 via mobile

Flight AA2219
Flight was delayed for 5 hours.
I had a connecting flight but that plane already left obviously.

I was given $12 compensation in food/drinks.
I used this Voucher to buy a breakfast sandwich. I was able to buy three so I had extra in case. I had already showed them my voucher and agreed it would work. Until they tried to scan the voucher and they claimed it wasn’t working and I had to pay out of my pocket.

I was given a hotel voucher and called the shuttle. The guy on the phone said he would pick me up and I had waited 30 minutes until I started calling that number again. The phone rings for awhile and I either get an answer from someone who I can barely communicate with. They kept telling me the same thing, “call this number, you need to speak with the front desk” but could not transfer me ? I was calling the right number all along but no one helped me. I went to multiple American Airlines Help Desks and no one was there. I called customer service and I was put on hold for a long time.

My next flight they put me on was 6am the next morning.

Flight AA1639
Flight attendants were giving out beverages.
The lady did not pull up with the cart, she just asked me what I want, I said do you have Iced green tea? Or any cold tea? And she said no, no smile no nothing and quickly turned around, then I had tried to ask her a question and she sternly told me “I DONT DO QUESTIONS, THATS NOT MY PROBLEM, BYE”

She storms off into the back..Im shocked at her behavior. Description- She is blonde.

Then another flight attendant came in and asked me what I needed.
I told him that I have a concern with the passenger sitting across me. She is coughing repeatedly and it sounded really bad. Since my flight coming to my destination I also had a sick person on the plane and the attendants had asked and required her to wear the masked after she initially DENIED to wear one And on this plane I explained to him that she needs to put on one. His excuse is that AA’s policy changed and no one is required to wear any masks anymore. So I told him your policy changed in 6 days?? Then he said “im not a doctor, so I don’t know if she is sick”
What does that even mean? This person has no common sense. Please. I can’t believe all these sick people are allowed on the plane on this airline.
Going to Hawaii on AA, there were at least 5 other people coughing like crazy. Why are you allowing this? This is insane.

Thank Hazel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (80,993)
Traveller rating
Traveller type
Time of year
Language
  • More languages

308 - 312 of 80,993 reviews

Reviewed 17 September 2024

American's app made me nearly miss a flight and then miss a flight. The people that work there said it's because I'm not refreshing it, but that's not the issue. It literally had a big orange block at the top that said you need to schedule a new flight because it's been canceled. When I went to talk to the folks at American to schedule a new flight the first thing they did was start looking for flights. It wasn't until they tried to schedule me for the flight that I had originally booked that we realized that it was NOT CANCELLED! But here's why I almost missed my flight... they only saw that after I asked him if there was an earlier flight than The very late one they were trying to put me on. If I hadn't asked that, they wouldn't have realized there was a flight leaving in the next half an hour, then I had been told was canceled by the app. I have an image of the app later on still with the orange blocking seeing it's canceled and a green block that says on time. WTF!! This was all on my way to my destination of Milwaukee Wisconsin.

On my way back to Portland Oregon, everything was on time and I went to the appropriate gate of B6. I kept periodically checking my boarding pass to make sure it said B6. At the B6 gate they never announced the destination, but they started boarding after a 20 minute delay due to cleaners. When they said they were boarding group eight I got up to get in line and realized that the board said Phoenix. At that point I looked at my ticket and had updated to B12. I had looked at it just 10 minutes earlier and it said gate B6. I ran to gate B12 which is only about a 2 minute run and it was too late. The flight was off and now I had to wait three more hours to get on a different flight. That was frustrating, but more frustrating was that the desk folks were just plain rude. They said that it was my fault and that I should have been refreshing my app and looking at the board. I have no idea when they change the gate, but it must have been a short period of time. I'm not the only one that missed the flight. There were two other people standing there with me who missed the flight due to the gate change. When I mentioned to this to the folks at the desks, they said "well there were 170 people who didn't miss it." That's fine.. but it doesn't mean they're not rude or providing bad service. It doesn't mean that the app suddenly worked when it wasn't working appropriately for me.

In addition to these difficulties with communication, the flights themselves were terrible. The seats were cramped and the flights were very turbulent. I've never gotten motion sickness on a flight in 30 years of flying but on both my flight out and my return flights I got motion sickness on two separate legs. I asked my seat mates on both of those flights what they thought... Was this a little turbulence a lot of turbulence or par for the course based on their experience. On both flights the other people said they thought it was a lot of turbulence, they said it was more than they're used to experiencing.

I always fly Alaska, but I had to book American because of the last minute flight. It was incredibly expensive, full of poor communication, and costly to me in terms of time. I will never fly with American again.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Andrew C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2024

I don’t want to be guilty of hyperbole so when I say American Airlines has deteriorated to the worst example of an air carrier…I have never flown Frontier or Spirit and I hear some bad things about them. Having said that for an airline that 10 years ago, I would pay more or take a longer longer layover to fly American…they sure have floated to the bottom of the barrel. Flew them two months ago and they canceled my flight….no hotel or compensation at all so I spent the night in a chair in DFW. Now…..I was supposed to fly out last night to LAX and that flight was 3 hours late which caused me to miss my overseas flight. That cost me $598. ea for me and my wife in “no show” and rebooking fees. I called the hotel and their policy like many others is that if the cancellation isn’t before 24 hours ….you have to pay. I’m rebooked waiting to fly to LAX…but in economy after I paid for first…….I guess what I’m trying to say is……American……you really suck.

Date of travel: September 2024
1  Thank GeorgeL5507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2024

American Airlines Check in counter staff seems like scammer,just for extra weight in my luggage which is around 22 kg extra, check in staff said it would be 70000Rupess USD800.later I have to remove some extra weight but still it was 12 kg more I paid Rs-8800! The guy in black suit tattoo on his neck said American Airlines Delhi and A A in New York is different! He is stubborn he doesnt have patience to listen to us coustmer that’s what he gets paid for ! And by the way at plane none of the staff asked me for water/food.for 16hr whole flight. Later I was feel dizzy I went to ask for water and I told them
None of you guys asked me or served me food or water! They said u might be sleeping,who sleeps for 16hr,the worst Airliness have ever been in.Floks if you want worst worst services then go ahead ! Good luck ! It’s the flight stewards duty to check whether the customer is sleeping or not while serving meal! Later one of them said you might be sleeping,I said na my eyes was close. But wasn’t sleeping,he said I might be doing meditation! I don’t wana have conversations with them and I left back to my seat cuz only 1hr left to reach my destination!they said I can eat food they have lot left ! I said Naa!
My experience was supper *******##

Date of travel: September 2024
Thank Tenzin t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2024 via mobile

American Airlines - Charlotte, NC
THE NIGHTMARE WE EXPERIENCED

I’m 71 a heart attack victim and my wife is 68 a stroke victim. We were detained and not allowed to board a plane for home. The gate agents were extremely rude and refused to let us board. We were forced to stay overnight in the Charlotte, NC airport. I’ve never experienced this in my entire life. The word American Airlines is a word that makes me sick to my stomach. I want the agents reprimanded and disciplined. I want more than just some nice form letter back. I want to talk to someone that can give me restitution. My number is +15012820637.

Thank jcamferdam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.