I am writing to express my extreme frustration regarding the cancellation of my flight, confirmation number GHSSQY, under the name Juliette Houle. I am currently stranded in Charlotte, and I have to work tomorrow at 12 PM. It is impossible for me to remain here any longer.

I have been waiting in line at the help desk for over two hours with no progress, and I have not received any response from your team. This situation is unacceptable.

I urgently request a flight to Tulum at the earliest possible time. Additionally, I demand significant compensation for this inconvenience and the distress caused.

IT'S BEEN 3 HOURS IM SIT ON THE FLOOR CRYING THERE IS NO FCKG CUSTOMER SERVICE AND SECURITY DON'T KNOW WHAT TO DO. Im crying like never, don't eat anything. Need to work tomorrow and you guys have no flight for me ?!!!

Give me that flight and the BIGGEST voucher you can give because you make me wait for 6hours in total for nothing. and hotel and meal !

Juliette Houle

If I could give it 0 stars I would!!!! 8 hours delay with no refund. Worst experience ever don’t fly with this company!!!!

Am currently stuck in Dallas. My flight to KC got canceled yesterday due to "weather" the weather is perfect here so what are they talking about? I have to be at work tomorrow and have now spent 2 days in the airport going from waitlist to waitlist trying to jump on a flight. Worst company ever and they aren't even comping us food or anything so it's making my trip that much more expensive. I will never use them again!

My first trip was good because the plane I was in was not packed and the overall quality of the plane I was in seemed okay. But the plane was small and there was like small pebbles coming out of the AC, there was not a luxurious feel to the trip. My second trip was horrible. The plane was packed and I had to sit next to big people in a tight spot that smelled bad, but even worse, the customer service, like other people say, is terrible. There was a lack of communication from the customer service. Whenever I spoke to them they gave me very poor instructions on where to go for my flight. Their attitude was like, "Okay, here you go now get outta here." I realize I'm paying extra for these people's salaries and they're a more budget friendly airlines, because their flights are super packed, however, the next time I fly with American Airlines will be when pigs fly.

AA sucks we will never use them again. They fly but they never land. Total crap, and I'll leave 1000 bad reviews as fast as possible. I will recommend AA because your customer service is horrible.

I'll do my best to get people from ever flying with AA or even consider it