Just for fun I booked First Class on this round trip. I was not on an upgrade. I paid the fare. As I get older I allow myself this luxury most of the time. I did not give them a one dot review because a couple of people were friendly. Let me say this. American Airlines first class is FAR from a first class experience. It is very much inferior to the experience on Delta and other airlines.

I flew four legs. Combining all four I received, two Diet Cokes, three bags of peanuts and two cups of water. I was not offered anything else. I could have asked for liquor I suppose. There was no food whatsoever onboard other than one bag of snacks per passenger. On the second leg of my very late return flight I was not offered anything at all. The flight attendants retreated to their galley, closed the drapes and did not emerge until we were on approach into Tucson. Maybe American Airlines could announce that in First Class, from now on, the honored passenger could have two packages of crackers. There is no in-flight entertainment at all. Not even a magazine. And just to add a bit of a twist, the seating was decidedly uncomfortable. The seats seemed old and hard. All four flights featured aircraft (Airbus and Boeing) that were fading fast. Or else it was just substandard upkeep.

Oh by the way. Unlike Delta and United, American's first class passengers are not allowed to use the First Class lounges in the airport.

Even boarding, with my group 1 boarding pass in hand was not without an insult. The called the flight and I was elbowed out of the way but someone shouting "you're not ConsiergeKey". I was asked to stand aside while this single passenger boarded the flight. I guess First Class boarding group one just doesn't quite make the grade anymore. There is something "higher" in the food chain. Maybe this guy got two peanuts.

Of course I wrote a polite note to American Airlines customer service and received a note saying they valued my opinion and would bring it up to management. In other words they blew me off.

I have very fond memories of flying American Airlines "back in the day". Elegant service. My experience stretches from the venerable Lockheed Connie to today. I appreciate great service. This once-proud American flagship carrier has, quite simply, become yet another ho-hum budget cattle car. Considering their dismissal of my concerns with a form letter, you would be well advised to assume that in the face of any problems in your travel, they are just not going to much care.

And that, gentle reader, is why this traveler with 1,350,000 travel points will never again fly American, unless there is absolutely no other choice.

American is absolutely the worst when it comes to on time fights. And they so called customer service counter at the airport in Charlotte is staffed by a group of rude people.

I am an advantage member and Cardholder. THOUGH there is no real advantages.  I became both at the same time when a travel agent chose AA for group trip to Jamaica July, 2023.  That was my first experience with the airline and was disappointed to say the least. The airline gave up our seats even though we had cleared customs, so there was no question; we intended to make our connecting flight home. We were not offered compensation, lodging voucher etc. Upon complaining; I was issued a 25.00 flight credit that I attached to my recent trip nearly a year later. This too was a choice of my husbands employer, NOT my fist choice! I made identical reservations to his confirmation number at the same time and we chose adjoining seats.  However, upon check in our seats had been changed on every flight. I called customer service only to be told I should try at the gate; at the gate I was offered to 'Pay' for an upgrade.  I paid initially, I did not select open seating and I selected my seats in advance.  This is the worse customer service I have ever experienced for the 2nd time with the same airline.  When I inquired about the 25.00 credit, it was no longer a reference to such to claim.

Dealing with AA is like an ongoing bait and switch business model.
My husband and I was never joined throughout the trip. This could be more devastating for teens or elderly companion travelers.

I WOULD NOT RECOMMEND AA!!!!!!

I feel terrible service at the counter. I feel they cant even give proper respect or work on issue at the ticket counter. Its worst service I have ever seen at the ticket counter.

I had to go with american as I booked through Qatar and they made partner with american from phl to Doha. I wish I had known their service before. If I had known it, would never even booked this flight even via Qatar too. I would never ever recommend American airways.

Horrible. The flught was delay a day!! They didnt do anything and cant even talk to the asistants!! We were late and miss an important family event!!!