American Airlines had me removed from first class Dublin, Ireland-Philadelphia flight for coughing. Just needed water. Treated me like a criminal. No help finding a hotel no response to my on-line complaint after 2 weeks. Neither I nor my friends will use them again. Also told Travel Agent of my treatment.

I was traveling alone in a wheelchair required senior citizen situation to go to my Grandchild's graduation. I was very surprised of how Michael Hurley took it upon himself to have me checked it and make me as comfortable as possible. I appreciated him so much as I said a senior traveling alone in a wheelchair can be devastating. Thank you, Michael Hurley for all of your help boarding group 9 seat 4C on June 3rd to Charlotte to connect in Tampa. Keep these employees.

Four segments on American Airlines. All on time, friendly service onboard, easy connections in Chicago and DFW.
I liked the free WiFi movies too.

Terrible airline. Do not book with American airline. They lost my baggage not once but TWICE. I arrived to my vacation and didn’t have a single belonging. Was forced to buy things on the resort to get me by. American Airlines promised a refund for the inconvenience and also told me to save every receipt of items bought to also get refunded for that as well. It’s been a month since my vacation no refund. No answers. I spent 103$ just on a bathing suit alone. I wasn’t prepared to buy new toiletries or clothing it ruined my whole entire trip that I booked to enjoy aside from my stressful life. American Airlines did nothing but add to the stress I already had and not refund MY MONEY that I deserve. Not even a flight credit. NOTHING. DO NOT BOOK WITH THEM.

Where to start. the website sucks, their customer service reps are miserable and nasty, and of course, where I live is their hub and I can only book direct flights through them. I would rather have an 8 hour travel day for a 2 hour nonstop if it means avoiding them.