Where to start. the website sucks, their customer service reps are miserable and nasty, and of course, where I live is their hub and I can only book direct flights through them. I would rather have an 8 hour travel day for a 2 hour nonstop if it means avoiding them.

WORST FLIGHT EVER. I’ve been flying with them since September last year and EVERY FLIGHT COMES WITH MORE OF 2h of DELAY. All my family and friends who use this company has the same problem too, so they have long delays most of the time. TODAY WAS THE REALLY LAST. WE BOARDED THE AIRPLANE AND 30-60min later THEY DELAY THE FLIGHT FOR THE NEXT MORNING. IM DONE. THERE ARE BETTER AIRLINES OUT THERE

An absolute lousy airline. For naming them selves after America, they surely missed the mark in priding themselves with service and integrity.

My flight was delayed 2 hours and this is only after changing gates 3 times!

The flight was nothing special. What put the cherry on top for me is when we landed we had to wait inside the plane at the gate (15+mins) for a worker to dock the plane to the gateway. Please keep in mind we landed at Newark airport (one of the major hubs for nyc/nj and this so called “airline” didn’t have someone ready to do their job upon landing.

I am a frequent traveler and this experience only put the nail in the coffin in PROVING how incompetent this company is.

There was a flight delay at our gate, which made us miss our flight because the airline rescheduled our flight up and closed boarding early. Tonight, a lot of people got screwed because of bad piloting of American Airlines. I hold them fully responsible for the actions that screwed a thousand people tonight and will remember it the next time I book a flight.

No pilots. Then no gas.

Then the fuel truck was "old and slow."

An hour later, we get wheels up with the usual sampling of snarky burnouts posing as flight attendants and a pair of teenagers in the cockpit.

Land in Charlotte. Nowhere to park the plane.

Sit on tarmac for 40 mins watching our connections fall like dominoes.

Sprint a mile to next gate.

The usual rude gate agents greet us with that good ol' American Airlines air of indifference.

Finally board in this miniature plane with three mins to spare. Have to surrender bags because it's American and they dont like people with luggage.

Smells like an old balogna hoagie and is hotter than two rats going at it in a wool sock in here.

Another gaggle of burned out, clinically depressed, frazzled flight attendants who are doing the carnival barker bit selling a high-interest credit card. "SEVENTY THOUSAND MILES!!!"

Lovely.

And the lady in 4A is snoring like a rhino with sinusitis. Double-lovely.

TL;DR: You know, just another trip ruined with incredible efficiency by American Airlines.