Due to unforeseen circumstances, I needed to cancel my flight. However, the information provided by your customer service representatives about the cancellation process was misleading and inaccurate. I was assured that my cancellation would be processed promptly and that I would receive a flight credit. Unfortunately, this did not happen.
Despite following all the instructions given, I was later informed that I was not eligible for a credit after canceling my flight. This has caused me significant inconvenience and financial loss. Never again.