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“Can't get more American than this”
Review of American Airlines


Reviewed 11 July 2024

Worst airline experience ever. Fires in Maui took place right before my travel date to the Island so I called to request a refund and they told me I would have to pay to talk to a representative given my ticket was from a 3rd party app. After that they coordinated a credit instead of a refund for the flight that was to be used by the date of the flight the following year. Turns out that the it isn't the date of the flight, rather, it is the date of the booking of the flight so when I went to use the credit-- it was no longer available. What a crappy way to handle a disaster. Very reflective of your values as a business.

Date of travel: July 2024
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Jennifer M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (81,563)
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1,524 - 1,528 of 81,563 reviews

Reviewed 11 July 2024

For a country that prides itself on being advanced, it's shameful that such a low-quality airline is offered to customers. Apart from the poorly maintained planes, which sometimes have water leaking from the ceiling, the food served is worse than prison food. Charging for checked baggage and not providing headphones to passengers are other major flaws of this terrible airline. The service was extremely poor, and the food was served in low-quality plastic containers, which were not suitable for hot meals. Passengers, lacking headphones, had to play their TV audio out loud or use their phones at high volume, causing disturbance to others. Overall, it is truly a bad airline.

Date of travel: July 2024
    • Seat comfort
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank roozbeh j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2024

Our family of four went to Rome, Italy for 10 days vacation on 4th of july, 2024.. Flights was couple hours delay going to Rome and coming back are delayed again. Service is okay but foods was stucks. McDonald food tasted better. Most of flight attendants(90%) are old and need to reitire and service is very slow. Some our meals didn't get serve because they are slow but nice flight attendants.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Mark L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2024

It has taken me 24 hours to get from Tucson, A.Z to Providence, R.I. A.A kept delaying my flight for no good reason. I will never, ever fly American Airlines again. Horrible, Horrible, Horrible

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank lois d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2024

American Airlines doesn’t care if you have to share a single seat with a stranger.

My family purchased 4 tickets for the 4 of us. We were seated next to a very large person who spilled 1/4 of the way into one of our seats. We wanted to stay together as a family and the flight was full, so a seat change was not an option. When we reached out to customer service, we were told many times that “people come in all shapes and sizes.” Only 1 person should sit in a seat, but American Airlines is okay with selling 1 seat to be used by 2 people. Imagine sharing the seat you paid hundreds of dollars for with a stranger for hours. We were offered a $25 credit for a future flight which we declined. No need - we won’t be flying AA again.

Date of travel: June 2024
Thank Kathleen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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