Flight was smooth and the seats were comfy. I like their boarding methodology by groups. It makes it easy to determine when you should jump up for your turn in the cattle queue.
Flight was smooth and the seats were comfy. I like their boarding methodology by groups. It makes it easy to determine when you should jump up for your turn in the cattle queue.
21,097 - 21,101 of 81,574 reviews
I have flown on American airlines many times, for decades. Flight attendants are the best. Polite and knowledgeable. Highly recommended.
Where to begin... I along with 3 friends were meant to by flying to Cabo, we got to the gate in Las Vegas 12 minutes prior to the plane departure to be greeted by an incredibly rude American Airlines employee that told us our seats have been given to other passengers that were on a standby list because the gate closes 10 minutes prior to departure, on our journey as we were rushing between security and the gate we did not hear our names called over the tannoy or final calls for our flight. Under the circumstance of us being close to the call I would have expected more from the airline and the attitude of the rude employee serving us. Now my vacation is cut short due to us having to catch a flight a day later with no compensation for the airline giving our seats away even prior to their 10 minute rule. I will not be flying with American Airlines again nor will I ever recommend them
We were scheduled to fly home from Las Vegas on Saturday night. We received an update a few hours before we were due to arrive at the airport that our flight was canceled and rescheduled for Monday at 9am. What??? A day and a half later. Could not get anyone on the phone after hours on hold. Cost us 2 extra nights in a hotel and we each missed a day of work. Not to mention an additional cost/inconvenience for our babysister. Also, we had to find a pharmacy to get my husband additional blood pressure medication. We had a worse connection than out original fligh. (DFW rather than CLT) when we arrived at DFW out flight was delayed another 3 hours. Tried to talk (calmly) to customer service at DFW and the representative told us it was not her fault. She did not offer to help or even point us in a direction to get help from someone else. Just terrible customer service. This was the first time we tried AA and will be the last.
My flight and checkin were great. There was barely any line at the ticket counter. The agents were friendly and helpful, the flight attendants were awesome, very friendly as well. I have no complaints at all. My bags even came out in a almost reasonable amount of time. Honestly that is the only thing that I can mention that was a little off.