The seats were a tight fit for most...Aisle is so narrow you will hit someone on the way to the bathroom and/or on the way in and out of the plane. The crew didn't seem to be happy campers - and as with other airlines, they talk so fast when reviewing the safety rules that you really can't tell what they are saying....I was on two planes Seattle to O'hare and O'hare to Jacksonville - on one, the plane's engine droned out the safety message. In Chicago my group made it to the right Gate, were advised to go to another Gate and then were sent right back to the first Gate ---Scary...if they can be so disorganized on the ground, hope they are better in the sky!! Personnel did not seem interested in being kind to customers...inclined to do what they wanted to, not want you asked for - i.e. I ask for headphones and was smirked at, as if didn't I know that was over - no, I didn't. I got them, but after beverages, thankyouverymuch. It is the little things in life, that count!!