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“Impressive Service”
Review of Alaska Airlines


Reviewed 23 September 2018 via mobile

This flight was delayed and my connection flight couldn't make it. So before we landed Alaska airlines already book us a wonderful stay at the elegant Hilton near the airport, they had a shuttle that take us from a back to the airport. Next morning they book a better flight to my home airport.I am very impressed by the excellent customer service that they provided.

Date of travel: September 2018
1  Thank Australiandunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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697 - 701 of 10,927 reviews

Reviewed 23 September 2018

First flight with Alaska Airlines. One time; decent price, crew was nice and boarding went smoothly. Don't like the luggage charges but not as high as some other airlines. Don't like to fly any airline but would use them again.

Don't rely on the times staying the same from booking fate to departure. Our times changed by just over an hour.....went from 7:30am to 6:30 am. Not happy about that development. Also changed on return from 5:30pm to 6:30pm. Just added to the wait time.

Date of travel: June 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dem711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

First flight with Alaska Airlines , on time , good price, nice crew, smooth ride, enough space in the economy seats

Date of travel: September 2018
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2018

The flight was on time and boarding was organized. Service was good. The check in was efficient and quick. Charges for luggage as most do now. Cannot find any reason not to fly with them again.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank EdwardM1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2018

x Alaska wasn't having a good day in the air--some flight crew hadn't shown up. But that's easy to let go. What is harder to dismiss is the lack of generosity on the plane--the feeling that one had to pay for everything and also *ask* a distracted air flight attendant more than once. Instead of the can of ginger ale, you got some in a cup with as much ice as possible. Alaska Airlines no longer has viewing screens. One must pay to get online--and so the map that showed the route is gone. I flew American a couple of weeks ago and was amazed at the difference. I'm disappointed.

Date of travel: September 2018
Thank Thaisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC