The Air Transat is not standing up to what they promise when you book on line. Check your transfers with representative and how they work before you leave to your destination. According to website the transfers are included.. well, we were charged twice in Mexico because our travel document didn't indicate that transfers are included. The representative at the hotel, Occidental Costa Cancun, is apparently not real according to the Transat agent that I spoke over the phone. What a shame and stressful experience!