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“Don't use AirNZ”
Review of Air New Zealand


Reviewed 30 March 2024

As a proud NZers we can no longer endorse Air NZ as a quality airline. Having traveled extensivley with Singapore airlines and Vietnam airlines they are leagues ahead in customer service and onboard offering. The flight attendant was rude and argued when asked for a second drink and the food was appaling and did not reflect a New Zealand flavour in anyway enticing a visitor to NZ let alone a citizen returning. We sat on the tarmac for 45 minutes with no air. The attendant said this was due to the engines not being on. Ok but Sigapore and Vietnam have air piped into the plane while waiting . Not good enough. Overall we suggest dont use AirNZ where possible.

Date of travel: March 2024
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Thank Tourist44163747457
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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62 - 66 of 14,145 reviews

Reviewed 30 March 2024

Poor overall experience. The seats are hard with little padding (A320) with little width between them. If you don’t upgrade to the works food upgrade you are offered NOTHING to eat until every other works paying passenger has finished (last hour of the flight! Attendants are like robots with no warmth about them. Very second rate experience. Won’t be flying with them again on international flights.

Date of travel: December 2023
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1  Thank Techno M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

If you fly with Air New Zealand airline, don’t upgrade to “The Works”, it is not worth it and a scam since everyone on board gets free entertainment and a meal on any International flight.

Now their customer and support service took more than 3 weeks to reply to my issue with a copy paste answer and did not provide any help nor the requested refund ($100) for the additional that was anyway already part of the flight ticket but offered us anyway as an upgrade making you think otherwise you won’t get it.

It is a terrible company to use and if you can avoid it, better for you. Charter airlines are more transparent about their services and cheaper.

Date of travel: February 2024
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Thank plaka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

After being a loyal customer for over 30 years. Air NZ totally screwed us. They cancelled their direct YVR to AKL service without explanation and re booked us on terrible alternatives, even though we paid more for a direct flight. My husband and I are now on separate flights and the worst is their terrible customer service and its our honeymoon! They lie and cheat their customers and they don't care. They are total hypocrites, dont believe their marketing. Air NZ, I will never fly with you again, you have lost a lifelong customer for being cheap liars who couldn't care less about their customers!

Date of travel: March 2024
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Thank Excursion03851832130
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2024

First flight on Feb. 6/24, Vancouver to Auckland, was canceled on short notice.
Return flight on Mar. 19/24, Sydney to Auckland to Vancouver, was canceled on short notice. Twice? Seriously?
Enough said.

Date of travel: March 2024
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Thank Cindy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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