Very unhelpful. Charged me an extra $50 to fix a minor issue before I got on the plane. Customer service not people oriented. They need more local competitors

What an awful website to book a flight! then they give you a price then make you pay extra for a seat!! Air New Zealand have always been a real con! I fly internationally 4-5 times a year and never use them! so expensive and over rated , they charge what they want like most businesses here in NZ purely because of the lack of competition!

Terrible service, first they staff allowed us to board before the pilots which is severely illegal after the events of 9/11, they then made us sit on the plane for close to an hour before they asked us to leave the aircraft only to sit around for another 30 minutes before being told the flight was cancelled, flight was then delayed by a total of 6 hours extra which completly destroyed any plans I had for the rest of my holiday, the staff in the cafe at the airport were very unprofessional and were skipping orders so people were having to board their flight without yet receiving what they had ordered with no offer of a redund, some of the check in staff were also very unnocomidating towards how people would be feeling in this situation, would not at all recommend to anyone to use this service, Ef Air New Zealand. Ruined my holiday....

The temperature inside the plane was so cold that almost all the passengers had to put on their jackets and coats and cover themselves with blankets. We took the next flight on Virgin Atlantic from San Francisco and the cabin temperature was nice and comfy.

Secondly, the configuration of seats was so tight even for economy these days that it made for an uncomfortable experience. Again, the seats on the next flight to London on Virgin Atlantic were tight as economy is these days but more generous than Air New Zealand which made for a less difficult experience on a long haul flight.

We had a great flight with Air New Zealand up to Singapore where we stayed a few days. Our only complaint would be the lounge at Auckland Airport , before we left as it was way to over crowded and we struggled to find a seat.
We then flew a night flight to London in Business class on Singapore Airlines. Their lounge only has Business class customers hence we were able to get a seat. However the seats on the plane were hard and uncomfortable with having to put your feet into this little box thingy and service not up to the Air New Zealand standards in Business class. Coming back we flew Virgin Atlantic which had the most amazing lounge pre flight ever !! We flew London to Shanghai on a day night flight , good service but cramped in like sardines and once again a hard seats to try and sleep in. Shanghai airport was nothing to write home about and a hassle in transit with the health declaration. Then once again back to N.Z flying Air N.Z for our leg home and the lie down seats were so soft and comfortable , the best night time seats come beds ever ! Great service once again and we certainly can not fault Air N.Z Business class, please don't ever drop your standards !