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“A good airline to travel with, but not quite as good as Singapore Airlines”
Review of Air New Zealand


Reviewed 4 weeks ago

We've travelled with Air New Zealand many times before and always found the flight attendants to be friendly and efficient. The Boeing 787 dreamliner did not appear to have as much room as the Singapore Airlines Airbus A380 which we travelled on from London to Singapore. Two meals were served on this 10 hour flight, neither of which was good.

Date of travel: December 2018
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Thank norfolkmags2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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315 - 319 of 10,805 reviews

Reviewed 4 weeks ago

We were flying on my Bday. And my husband had a bad leg. The flight attendant quickly noticed he was uncomfortable and said happy Bday. Offered us a upgrade in seating at no extra charge. It was 3 seats that fold down to a bed. My husband was able to lay down in comfort with his bad leg. They went above and beyond. The service was excellent, as was the food. Air Canada could take a lesson from them! Want to go back to New Zealand just to fly with them. No really who doesn't want to go to New Zealand! It is Beautiful. And I am a Kiwi.

Date of travel: November 2018
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1  Thank gerizzly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This flight is perfect if you are going to New Zealand. It left on time and arrived earlier in both instances. An hour earlier from Houston to Auckland, then 30 minutes on the return. Almost all smooth, a few little patches of bumps but very little. Service was excellent. Seat, pillow were clean and comfortable. Movie selection was up to date and I watched an Academy Award nominated movie.

Date of travel: February 2019
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Thank mary lynn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Part of several journeys with Cathay Pacific, but this codeshare on Air New Zealand was definitely the better quality. It felt slightly roomier, the food was of a better quality and the service was excellent.

Date of travel: January 2019
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Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Flew many international brands and is super disappointed with this one, staff unfriendly and unhelpful, also having an attitude of pride in answering your questions. We got a connecting flight international but the domestic one is delayed, so we went on and try to ask the person at the gate to see if we could get on an earlier one, her attitude is not helpful at all and doesn’t show any compassion at all. Similar experience at the check in counter where the lady is so rude where we saw her pushing a luggage of an Asian passenger very hardly which is so rude!

Very disappointing flying experience with this airline. If you are struggling, I would totally recommend the Emirates or Cathay than Air New Zealand.

Date of travel: February 2019
Thank dumbo b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC