I booked my business class ticket directly with AI and they cancelled it and offered me a flight via Bangalore. Due to the covid situation there, I declined to transit via different airports and hence didn’t end up flying with them.
Despite of hours on the phone to customer service reps and several emails to various departments, they failed to give me a definite answer about my refund(even though it stated that refund will be processed within 7-21 working days. I understand the covid situation and it’s impact, but they could have send me an email explaining the delay for refund and ensuring the definite refund.
Thankfully, As I payed using my MasterCard, I ended up getting the refund through them. Still no response from air India.
Despite of the polite nature of the customer service reps, they didn’t have a clue to answer my questions and to clarify them. The English was very poor too and hence difficult to communicate efficiently.
I will not fly with them again.