During the on-line check-in I had to scan our passports to be uploaded to our reservation. It worked first time for Mrs Fatbear’s passport but took five attempts for mine before it was successful. This turned out to be a waste of time as we had to show our passports at the gate anyway.

The boarding pass recommended arriving at T4 at 03.45 for a 06.15 departure. Nothing was open when we arrived at T4 at 04.15 except some check-in desks. Security did not open until 04.30 but not the fast-track, so this was one privilege of business class not available.

The last time I flew Air France from T4, admittedly pre-Covid, Sky Team had a lounge but this has now been taken over by Etihad. None of the information screens in the departure lounge made reference to Air France/KLM having access at any of the lounges in T4, although I have subsequently learnt that the Plaza Premium Lounge is available for AF business passengers, although it is completely at the opposite end of the terminal from where AF flights depart !

Boarding started on time at 05.45 but once on board it was announced that one passenger had been denied boarding, and their five bags needed to be off-loaded. Mrs Fatbear watched the comedy events outside from her window seat, as it took 50 minutes to locate the bags before we could proceed with the departure. I thought airlines now had baggage processes automated so they knew where everyone’s luggage was located in the hold, but apparently this must not be the case.

Our aircraft was an Airbus 220 and had a 2-3 configuration, with the middle seat of the three blocked in business class. The leg-room was reasonable and better than I remember in BA's Club Europe.

We eventually took-off over 50 minutes late but with the flight only taking 35 minutes we were on the stand at CDG only 20 minutes behind schedule.

The breakfast served was nicely presented but the pancake with a cheese filling with sliced gherkins and carrots, but it tasted very bland although it was edible. The croissant was fresh, but I didn’t try the pineapple salad. Champagne was available but it was too early in the morning, even for Mrs Fatbear, so we had just an orange juice ! On such a short flight, we were served just 10 minutes after take-off.

Besides departing behind schedule on my first flight to Paris. We had a 3 hours late departure that made me missed my connecting flight and now returning from France same issue. This Airlines only want to cater the rich and powerful. Sorry for the common folks. They make flights always late for no apparent reason so people with connecting flights arrived late. They have little care for people's needs. You have flight attendants sitting around looking at their IPADS not telling people the real reason flight is delayed just simply disregard for people's needs. I missed a day of work and slept over a different city because of Air France you're the worst and I will never travel using you again

We booked the flight. Tried logging in 2 days later, booking had been cancelled. Phoned up, they didn't know why, told me to book again.
Tried again, went to check in two days later, booking cancelled. Credit Card company said the payment went through on their end, no problems.
Had to book again. Cost me more than the time before, didn't get any upgrade (lounge, business class, free baggage, free seat selection). Spent hours sorting it out.
Heading back for a parents funeral.
Currently all 3 flights are on my credit card. So 'll also have the hassle of getting credit card to cancel first 2 transactions.
I understand that these software systems have weird bugs which cause issues, but its how you deal with these issues. There needs to be some kind of carrot, otherwise its all take which means I never fly with them and I write a poor star review on Trip Advisor.

I purchased a fully refundable ticket of 28 000 rands in Johannesburg South Africa. when my visa got declined I had to ask for a refund and was told it takes almost 2 months. I was going to visit my partner post ICU. Now I am stuck as I cant make alternative plans. AirFrance took money instantly when I was paying, now that I want what's mine they can't pay, I don't know if they will ever pay me back. I bought a fully refundable ticket for flexibility. Pay back my money asap so I can make other plans for this crucial trip. I spoke to an agent over the phone who confirmed this, she couldn't tell me when I could get my money as she had no clue. Just how much interest will you earn, from my instant payment and added delayed time?

First good news as we were up graded from Premium Economy to Business class from Paris to Osaka and the flight was on time at 9:10am. Then there was a delay of 25 mins to boarding. On board an announcement was made at 9:45 that flight time to Paris would be 1 hr 30 mins but we were still sitting on the runway in Dublin at 10:35 am and then in Paris a short delay for the aircraft to park. We spoke with an AF lady at the gate and a flight attendant about our connection at 1:20 pm Paris time. We rushed through security to the gate on arrival but missed our flight. We were told at the service desk (after queuing for an hour in very hot conditions) we could travel that evening 9 pm via Incheon with Korean Air. Not only unacceptable but I felt unwell with a heart rate of 135 bpm on my smart watch (I have a pacemaker) and made it clear that it was impossible for me to travel that evening. We were directed to customer services again no empathy or concern, then to a luggage area where some 5 hours later our luggage was returned to us and we were left abandoned at CDG airport ( 70 & 75 yrs old) with absolutely no concern at all for my medical issue or mental health state. Our son in Japan arranged an hotel (I was ok after evening and morning medication) then a flight the next day with Cathay Pacific and we ended up in total almost A$11000 out of pocket, as I was still unwell our son booked us Business class CDG to Osaka as he was very concerned about our well being and mental health. We have since been offered a refund of some A$900 AF should no concern or empathy whatsoever. It was the second worst experience flying, the other was with AF Osaka to Paris.