Besides departing behind schedule on my first flight to Paris. We had a 3 hours late departure that made me missed my connecting flight and now returning from France same issue. This Airlines only want to cater the rich and powerful. Sorry for the common folks. They make flights always late for no apparent reason so people with connecting flights arrived late. They have little care for people's needs. You have flight attendants sitting around looking at their IPADS not telling people the real reason flight is delayed just simply disregard for people's needs. I missed a day of work and slept over a different city because of Air France you're the worst and I will never travel using you again

We booked the flight. Tried logging in 2 days later, booking had been cancelled. Phoned up, they didn't know why, told me to book again.
Tried again, went to check in two days later, booking cancelled. Credit Card company said the payment went through on their end, no problems.
Had to book again. Cost me more than the time before, didn't get any upgrade (lounge, business class, free baggage, free seat selection). Spent hours sorting it out.
Heading back for a parents funeral.
Currently all 3 flights are on my credit card. So 'll also have the hassle of getting credit card to cancel first 2 transactions.
I understand that these software systems have weird bugs which cause issues, but its how you deal with these issues. There needs to be some kind of carrot, otherwise its all take which means I never fly with them and I write a poor star review on Trip Advisor.

I purchased a fully refundable ticket of 28 000 rands in Johannesburg South Africa. when my visa got declined I had to ask for a refund and was told it takes almost 2 months. I was going to visit my partner post ICU. Now I am stuck as I cant make alternative plans. AirFrance took money instantly when I was paying, now that I want what's mine they can't pay, I don't know if they will ever pay me back. I bought a fully refundable ticket for flexibility. Pay back my money asap so I can make other plans for this crucial trip. I spoke to an agent over the phone who confirmed this, she couldn't tell me when I could get my money as she had no clue. Just how much interest will you earn, from my instant payment and added delayed time?

First good news as we were up graded from Premium Economy to Business class from Paris to Osaka and the flight was on time at 9:10am. Then there was a delay of 25 mins to boarding. On board an announcement was made at 9:45 that flight time to Paris would be 1 hr 30 mins but we were still sitting on the runway in Dublin at 10:35 am and then in Paris a short delay for the aircraft to park. We spoke with an AF lady at the gate and a flight attendant about our connection at 1:20 pm Paris time. We rushed through security to the gate on arrival but missed our flight. We were told at the service desk (after queuing for an hour in very hot conditions) we could travel that evening 9 pm via Incheon with Korean Air. Not only unacceptable but I felt unwell with a heart rate of 135 bpm on my smart watch (I have a pacemaker) and made it clear that it was impossible for me to travel that evening. We were directed to customer services again no empathy or concern, then to a luggage area where some 5 hours later our luggage was returned to us and we were left abandoned at CDG airport ( 70 & 75 yrs old) with absolutely no concern at all for my medical issue or mental health state. Our son in Japan arranged an hotel (I was ok after evening and morning medication) then a flight the next day with Cathay Pacific and we ended up in total almost A$11000 out of pocket, as I was still unwell our son booked us Business class CDG to Osaka as he was very concerned about our well being and mental health. We have since been offered a refund of some A$900 AF should no concern or empathy whatsoever. It was the second worst experience flying, the other was with AF Osaka to Paris.

I tried to book flights from Heathrow to JFK, have now gone with another airline. They lie about their prices, showing them as a 'promo fare' when you continue on in the booking process the price increases, happened to me three times. It goes up by £60-100 with no explanation other than the price of your flight has changed since you selected, in the space of about 20 seconds. The site crashed multiple times and told me my booking was confirmed when I never finished booking it. I book flights frequently and have never seen anything like it. The customer service team were rude and unhelpful. All I wanted to understand was why the prices differed so greatly. It seems they use the promotional price so you give in after the lengthy process of trying to book to just give in at the end and pay extra for nothing. Use a different airline if you are looking for better deals. Flying with Iceland air was nearly half the price.