Paid for an upgrade to premium economy. Plane is very old, seats are terrible and falling apart. Very uncomfortable. Seat foot rest cushion not attached. Flight attendant came around 1 time in 4 hours. 0⭐️

My daughter traveled from Barcelona to the United States for camp near Boston. She had a stop over in Paris on the way there and on the way back. Air France did a great job of taking care of her from the check-in where we were able to go with her all the way until she boarded the flight with the security pass, checked on her during the flight to make sure she was OK. Then took her through passport control and took her to her connecting flight and everything went well. It was her first time doing this type of thing and so she was a bit nervous, but in the end she now feels comfortable and she was well taken care of. I would do it again and so would she.

After the flight is delayed for a day, it is impossible to contact them. Shift responsibility for payment of compensation to their partners
Food during the flight is poor.

Air France was horrible. Very cramped plane, bad food. Also My luggage was stolen before I reached Morocco and it is now July and I still haven't been reimbursed. I fly a lot and have to say their customer service is lacking - horrible would be a more appropriate word. I flew home on Air Canada and had a much better experience.

I traveled from Atlanta Georgia to Cameroon in June. At Charles De Gaul airport, our flight was canceled and I was traveling with my minor son. After waiting at the airport for a while, we were transferred to Air Algeria to Cameroon. We got to Cameroon, our luggage came 1 week later. We were so miserable. We didn’t have no clothes to wear. We had to stay in Douala which was not our final destination. We were beaten up by mosquitoes and the heat was unbearable. Finally, when the luggage arrived, my son’s ps 5 was damaged. The whole experience was a horrible one. I will never fly with Air France again and I will never recommend them to anyone. Bad airline.