Horrible service . I had a round trip from USA to India . My ticket clearly stated I had 2 check in bags allowed . I had no issues flying from Detroit, USA but on my way back from Banglore, India at the check in counter they tell me I can only take back 1 bag? seriously ? it was no where mentioned in my ticket that my return flight allows me to carry only 1 check in bag. what do I do with my second bag throw it ? staff was useless.
they have no knowledge on what they are doing, they do not understand what is customer service. they have no clue. The staff Manager Chinmai was so confused himself had no clue what to do , I had to pay for my bag . He told me to pay for the bag and then file for the claim?
Even when I proceed to pay it was messy. They do not know how to process a simple payment. And they were helping other passengers who came after me just because I came on time and other people came very late and they had their flight on time which was their fault not mine. anyways they did have other counters to take care of it but, they chose to just make it a bad experience for me and my family.
very very bad experience with Airfrance I am never traveling ever with them and what suggest everyone to avoid Airfrance they have bad customer service the ground staff have no clue what they r doing.

Delayed flight from Cancun to Paris.. at the airport the crew told me: your connecting flight should not be affected by this delay... arrived to Paris 14.35 , and the same time 14.35 was boarding on my flight to Vienna.. (luckily didn’t miss the flight) but of course my luggage didn’t come to Vienna.. i made a report about my delayed luggage.. air france- didn’t give me any information about my missing luggage, ZERO communication. I needed to write to them, call them, I always tried to talk to them and get some information about the luggage. If they lose your luggage don’t expect from them any information. Horrible experience. The call center rude . Avoid this airline!

They lost my baggage, and I am still waiting for my LEGAL COMPENSATION for 2 YEARS!!!! 2 years telling me we will send you the money transfer!!
I am baffled how unprofessional and careless this airline are. The service is the worst that I've ever witnessed in my life. Do not even think of using that airlines they are hustlers.

At Vancouver airport, at the Air France check-in counter, my experience wasn't great as the staff wasn't that helpful and co operative. At the boarding gate though, (Gate D62 on Sunday 21 July 2024) a certain staff, Ms. VICTORIA was super kind, helpful and ever smiling. She made up the Not So Good experience at the check in counter.
She alloted me the seat I wanted.
Also, she was very kind and cheerful.
VICTORIA is an asset to AIR FRANCE at Vancouver International Airport.
Well done VICTORIA.
Well done AIR FRANCE.
BEST WISHES AND COMPLIMENTS TO AIR FRANCE 🇫🇷

On July 1, 2024 we had a Delta flight from Johannesburg, Africa to Atlanta, Georgia that was cancelled. We were rebooked on Air France on July 2. We had paid extra for Premium seating on Delta, but were placed in economy seats on AirFrance (we had no choice in selection). These seats were extremely uncomfortable with no legroom. The food was terrible on both flights (Johannesburg to Paris -Flight 0995 and Paris to Atlanta-Flight 0030). On the second flight my food & entertainment trays were broken and could not be used. 10 hours of looking at the wall! Terrible airline and worst food ever - many people were throwing their entire box of food away...even the roll was unfit to eat as so stale.