On July 1, 2024 we had a Delta flight from Johannesburg, Africa to Atlanta, Georgia that was cancelled. We were rebooked on Air France on July 2. We had paid extra for Premium seating on Delta, but were placed in economy seats on AirFrance (we had no choice in selection). These seats were extremely uncomfortable with no legroom. The food was terrible on both flights (Johannesburg to Paris -Flight 0995 and Paris to Atlanta-Flight 0030). On the second flight my food & entertainment trays were broken and could not be used. 10 hours of looking at the wall! Terrible airline and worst food ever - many people were throwing their entire box of food away...even the roll was unfit to eat as so stale.

They cancel our flight 3 hours before departure due to fleet shortage which it doesn’t make sense and they did not do anything about it, we had to wait 48 hours no hotel was provided. Never again and it’s not the first time we have a problem with Airfrance

We got a cancellation notification few hours before our international travel while the car driver traveled 2 hours to pick us up from our location to the airport but we had to apologize and rebook 2 days later as the following day was also canceled. This had put the family under lot of stress due to the time sensitive plans we had in the destination and we had to rework these plans!! Later we knew the reason was fleet shortage!!!!!
Also the meal was bad; only pasta offered as they mentioned they ran out of chicken although we were in one of the front rows!! Overall the meals were very bad compared to other airlines.
It was also very warm inside the plane from US and although I notified the attendant but nothing changed!!!

Booked two seats with good legroom together with my wife. They last minute placed me between two strangers. When we tried to change it they would only offer use worse seats or make us pay an additional 580$ each to upgrade to economy plus. No other options and 3 days before we leave so we can’t make any more plans.

We’ve had the displeasure of flying with Air France twice in two years and they pulled the same thing on us both times.

If you book specific seats with this airline, there’s a good chance you won’t get them so watch out.

on July 17, my family and I were traveling to Paris for vacation. When we arrive at the Airport, Air France sold our seats. We were bumped to a later flight. Mind you we purchased our tickets 5 months in advance. We booked a car service to pick us up, we had to e-mail and call to reschedule. The agent at the counter did not care, did not show any empathy as if it was our fault that they overbooked. we asked for a manager, he was the rudest. It was very inconvenient and very disappointing. When you spend more money to travel you expect to receive great customer service, it was not the case. They were horrible, just like flying Spirit Airline.