Booked two seats with good legroom together with my wife. They last minute placed me between two strangers. When we tried to change it they would only offer use worse seats or make us pay an additional 580$ each to upgrade to economy plus. No other options and 3 days before we leave so we can’t make any more plans.

We’ve had the displeasure of flying with Air France twice in two years and they pulled the same thing on us both times.

If you book specific seats with this airline, there’s a good chance you won’t get them so watch out.

on July 17, my family and I were traveling to Paris for vacation. When we arrive at the Airport, Air France sold our seats. We were bumped to a later flight. Mind you we purchased our tickets 5 months in advance. We booked a car service to pick us up, we had to e-mail and call to reschedule. The agent at the counter did not care, did not show any empathy as if it was our fault that they overbooked. we asked for a manager, he was the rudest. It was very inconvenient and very disappointing. When you spend more money to travel you expect to receive great customer service, it was not the case. They were horrible, just like flying Spirit Airline.

Our bag was broken into in Paris CDG airport on a long layover during an Air France flight. Thankfully we did not have anything of value to be stolen but it was the principle of it and the invasion of privacy. Our padlock has been damaged and the zip of the bag had been forced open then zipped back across causing permanent damage to the zipping mechanism. We have asked Air France to look into the security of bags in their care at CDG airport but we were met with a generic customer service response. Poor customer service. This experience has put me off using Air France in the future. Air France - please increase your bag security at airports!

Worst airline. Third time taking this airline and all times first flight is delayed and my second flight is missed. This time after the first delay made me miss my flight they downgraded me and charged me cause my carry on was overweight. It wouldn’t be considered overweight if they hadn’t downgraded me.
They then asked me to ask for a refund by contacting the airline. I called so many times and waited hours to no avail on top of submitting a refund claim. No response yet. I will proceed with chargeback via my bank if they don’t refund me in a timely manner.

Worst customer service. My flight was delayed due to Airfrance, i had to wait at the airport for 12hrs for my next flight to tokyo. over 30hrs of traveling time total.
they did not offer any form of compensation. i contacted the claims team and got constantly ignored.