Copenhagen-Paris 16th May. 2024 on a A320. Checked in on-line but to no avail, as luggage has to be checked in anyway. Check in refused to transfer my luggage to the next leg of journey, which was extremely inconvenient for transit in Paris and costed me at least an hour of extra struggle. Previously, AF in CPH often checked in my luggage to final destination. However, this service is obviously unpredictable, depending on who sits at the counter. The station manager tried and even took over the checking in. However, eventually she declined as she failed to identify any AF agreement with the concerned (next) airline: Rwandair. Boarding smooth, full flight; on time; luggage arrived well in Paris. Onboard, given emergency seat, fast track. Given access to “Apartment lounge” in Copenhagen due to FB status. This lounge is not worldclass, but is nowadays likely the best in CPH airport concerning food and drinks. Onboard, no free WiFi and no IFE. FAs were good and provided two rounds of cold sandwiches and most sorts of drinks. Wines were acceptable. Respected by FAs as Flying Blue gold card holder and I was well catered for. Could have rated much higher if they would have accepted checking in my luggage beyond Paris.

The single worst airline in the world.
Rude staff.
Crap food.
Cramped conditions.
Dirty.
Hard flat seats.
Lost luggage.
If they could get it wrong, they got it wrong
Avoid this airline at all costs

The food and the service was okay - the worst part was that we had an hour delay and wouldn’t have our connecting flight have 30 min delay we wouldn’t get the flight. Also after asking the crew if the connecting gate were close by, they said it’s “just” 20min “walk”. But we had to drive the train, skipped the line in the security and passport check and we were running for the way between this points and we still needed 20 min. Means would we “just walked” then we would have needed for this whole gate switch 1 to 1,5 h

The information of the AirFrance crew was more than just helpless and they were not wanted to call the another flight to make them wait - the comment was “if you not get there in time, then it is what it is”

I will for sure not recommend this disrespect behavior and airline.

Total waste of money to use this company. Especially booked air france and paid 120 euro more to avoid 2 separate tickets from 2 companies. Then they have the flight carried out by one of their budget sister companies with a crappy plane that couldn't depart due to technical problems. Missed connecting flight. No service whatsoever. Arrived 4 hours late to a meeting on a total travel time of 3 hours. No compensation, nothing. Had been better of driving the car.

My wife and I paid over $8,000 for business class tickets to Auckland from LAX. We reserved our seats a month ahead of time, sitting next to one another. When we checked in, I had been moved by 7 rows. The reason being that there was a disabled person who needed to sit next to his companion. I am 100% good with changing seats for this, but why on earth did they separate two people who were on the same ticket (record locator), with the same last name, who were sitting next to one another???? Why not move two strangers who were next to each other???

I sent in a complaint via their website and was told that their rules allowed them to do this and that I was owed no compensation. I never asked for compensation - why on earth would they go out of their way to tell me that they assigned zero value to this issue. Thanks, Air France.