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“Fantastic experience!”
Review of Air France


Reviewed 28 April 2024

It was my first time travelling with Air France and it was absolutely amazing. The food was delicious, staff was extremely helpful and friendly. No cancellations or delays. Everything went extremely smoothly. 10/10 would fly it again.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Batbaatar K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 28 April 2024

My recent experience with Air France left me deeply dissatisfied and frustrated. As a frequent business traveler, I value efficiency and respect for customers. Unfortunately, my encounter with Air France at Charles de Gaulle Airport was anything but.

After a long journey that involved multiple flights, I faced an unexpected hurdle at the Air France check-in counter. Despite my baggage being only slightly over the weight limit, I was met with arrogance and inflexibility from the staff. The "manager" on duty, accompanied by a dismissive colleague, insisted that I pay a hefty fee for a mere 1kg overweight in my hand luggage. When I suggested redistributing the weight within my checked baggage, I was met with a cold refusal.

The interaction took a disrespectful turn when, after mentioning my profession as a pilot, the staff openly laughed and made derogatory remarks in French. This unprofessional behavior continued when I tried to seek refuge in the Air France lounge during my long layover, only to be met with insincere hospitality and a thinly veiled acknowledgment of the prior encounter.

This experience has left me deeply disappointed in Air France's customer service and handling of situations. Not only was I subjected to unnecessary charges, but the staff's unprofessional conduct was disheartening. As a result, I will be avoiding Air France for my future travels and will not recommend their services to colleagues or friends.

My company who employs in excess of 75 crew who fly onto base and home every 2 months were also notified and alternative airline will be used in the future.

Date of travel: March 2024
    • Seat comfort
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    • Check-in and boarding
3  Thank Odyssey45699390711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2024

Wonderful. Regularly travel between the US and France. Air France have been by far the best so far. Cabin crew were kind, generous, and attentive. I’m 6ft 4 and the cabin crew found a spare seat where I could get a little more leg room. Also found the food to be much better than American, BA et al.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Le-Tardoire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

My companion, and I, Kamel Khalil, both elderly and with limited mobility, had a harrowing experience with Air France. After our original flight was canceled, we were left unattended for a grueling 24 hours at France's airport, confined to our wheelchairs. Despite our obvious need for assistance, no one from the airline bothered to check on us or offer any help. To make matters worse, the atmosphere at the airport was dismal, with staff displaying blatant racism and mistreatment towards us. This entire ordeal was not only physically exhausting but also emotionally draining. We argued many times that we were already sick and walking with oxygen machines, but our pleas were ignored. We spent the entire night in misery, with nowhere to rest. Since returning from this trip, both my companion and I have been battling pneumonia, which we believe was exacerbated by the neglect and mistreatment we endured. We strongly advise against using Air France or France's airport. The lack of basic human decency and respect shown by both entities is appalling. We urge anyone considering flying with them to think twice and choose an airline that values their customers' well-being.

Date of travel: April 2024
3  Thank Youssef N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

I typically don't leave negative reviews of airlines even though I've had a fair few bad experiences, because... what's the point? But I have to share this experience with Air France which was so bad from check-in that I wanted to skip my trip altogether.

Upon arrival, they notified me of a strict carry-on bag weight policy (26.4 pounds). Having been unaware of this, I spent an hour shuffling and re-arranging so as to check my backpack and keep my larger bag. Satisfied, they let me pass to security, sans backpack.

Once at the gate, a gate attendant randomly selected me to be pulled aside for a check. He lifted my bag with his bare hand and proclaimed it to be too heavy. I objected, as I had made it through check-in and he was not using an instrument to measure. Another attendant brought over a baggage scale and concurred that it was too heavy, not showing me what the reading on the scale was. I resorted to shoving my multiple medications, travel chargers, laptop, business papers, valuables, and a few toiletries into a shopping bag to bring on board. When I asked if the contents of my carry-ons would be reimbursed in full if they did not arrive at my destination, the attendant shrugged and said I'd have to call the company and ask.

Buyer beware: If you choose this airline, don't pack anything of value that can't fit into a pocket. You may not be able to bring it on board.

P.S. Unrelated, but the width of the seats was less than the length of my forearm. I have never had trouble fitting into an airplane seat and I barely fit.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Katie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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