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“Worst airline for long haul flights is Air France. Avoid whenever you can.”
Review of Air France


Reviewed 4 weeks ago

Air France was simply the worst airline I have ever experienced in 50 years of world wide travel.
They really do not care about customer satisfaction or accurate communication.
Travelled long distance from Birmingham UK to Cameroon Africa via Paris.
Flight return from Paris to Yaounde Cameroon is nothing less than a gruelling ordeal over a 7.5 hours flight. During the flight the crew will offer you one single hot drink ( half a cardboard cup of Luke warm instant Nescafe) and a 'breakfast' tray of a bread cob and a tiny tub of ? west African rice, with a triangle of cheese ! Thats your lot, no alcoholic drinks or repeat hot or cold soft drinks offered during the 7.5 hours flight there and back. I did go for the additional leg room seat at an additional £ 55.00 extra wow what a treat that was! Cost of RTN flight £850.00 plus £ 55.00 extra each way for the extra leg room seat.
Delayed by 9 hours 45 minutes on return from Paris to Birmingham, due to departure staff simply saying they had no idea when the flight may depart from Paris as they had no flight crew available. This was the airline care and empathy shown to passengers. One example they won't remember, but one every passenger will never forget !

Date of travel: April 2024
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    • Check-in and boarding
1  Thank Jan v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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37 - 41 of 35,725 reviews

Reviewed 4 weeks ago

Flying to CDG. Check in total fail. Website said 30 hour check in. Denied. Booking page said only check in at airport. Call to 800 said check in on line 24 hours. Attempt failed because site down. Another call said arrive 3 hours early to check in at airport.

Date of travel: April 2024
Thank Mike B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

As extremely frequent, lifelong international travelers, we can confidently say that today's Air France should be ranked as among the worst airlines in the world. It doesn't matter if you're traveling with a group of business class co-workers with incredibly expensive tickets or vacationing with your family. Air France will do as little as possible to help you when they have a problem with their planes - which they did on our last two trips.

Our last two international trip were with Air France - and they both resulted in 1 to 3 days of delay. NEVER use this airline!

Date of travel: April 2024
    • Seat comfort
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    • Check-in and boarding
2  Thank KevinI151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Got bumped from return flight
Slept 12 hours in airport no compensation. No one to talk to.
Overcrowded flight no customer service.

Date of travel: July 2023
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Thank Alex F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

This is the worst experience I have ever had. I wanted to get to Alabama USA for my son's wedding. It's taken me 3 days and even more phone calls to try and get a flight to Paris, and I'm still waiting....

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Gail G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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