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“Poor inflight service/unfriendly inflight staff.”
Review of Air France


Reviewed 16 April 2024

Very poor inflight service. The flight took off from Chennai at 2 AM in the early morning (local time) and after about 4/5 hours, ie around 6 AM (local time), by practice, we expected some tea or coffee or hot water. But the Air-hostess/staff never turned up and, being a man of 55+ age, it was a very bitter experience. I had to bear with another 4/5 hours of headache, before landing in Paris, when, just an-hour before landing, they gave tea in their routine service. The staff didn't respond and the service is mechanical, not friendly or passionate. Consequently, I changed my return travel from AF to some other Airline and also recommended to my friends not to use this Airline.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Subramanian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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115 - 119 of 35,844 reviews

Reviewed 15 April 2024

Avoid if you’re American. If you think you’re right getting a good deal, you’re not. Targeted Americans to check their carry ons. Terrible leg room for anyone 5’10/179cm +. Hospital food was served (I would know - I work at several). No free wifi. No paid wifi.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank M N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2024

Worst company ever ! They canceled the flight got me stuck in the airport 2 days then they said I can’t get compensation cause my origin (USA) is not part of EU !!! Get fckd Air France

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Joe P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2024

Terrible company, tries to charge for everything, very rude staff! Avoid at all cost and take a real and professional airline !!

Date of travel: April 2024
Thank Franck6375
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2024

Absolutely horrible, racist, rude staff at check-in. The person who checked me in looked me up and down suspiciously. They saw that I was born in the Middle East and asked me if my final destination was there. I told them it was in the us. They were listening suspiciously as if trying to hear my accent and and my answer like I’m hiding something. They took my European passport and said: “oh so you were French”. I answered “I AM French”. Racist and rude. Seriously what the hell.
I was friendly, smiling and polite the entire time, despite such treatment.
I left the check in and the situation did not sit well with me. I asked another agent lady if she could give me his name and she said “absolutely not. I will never give you his name”.
I understand not giving out names for safety reasons, but there are ways of dealing with customers.
Disgusting. Do better.

Date of travel: April 2024
3  Thank N S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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