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“Some parts were great and some were not”
Review of Air France


Reviewed 24 September 2018

Flying business class out of JFK was great. Flying out of Charles De Gaulle airport was not as good. There was no organization when boarding the passengers at CDG. The passengers were all in one long line waiting to board a plane which they kept delaying. When they decided to board the plane they didn't call off the specific sections of the plane to board first like other airlines do. Instead they just had everyone board at once.

Date of travel: July 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank returnpost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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606 - 610 of 23,281 reviews

Reviewed 24 September 2018

Was so looking forward to my first trip on an Airbus A380. Quite disappointing overall. Paid extra to sit together in upper cabin and in fairness we ended up with a whole row to ourselves as the plane wasn't full which was great. But very uncomfortable with very little room - and we're quite short! Turbulence was pretty bad the entire flight, which can be common flying over Africa. My entertainment system's sound wasn't working so I had to move over to the seat beside me - lucky it was free! Nice glass of sparkling wine before meal but food was pretty basic. Staff seemed a little jaded. Decor was a bit bedraggled looking too. On time service. Overall they could learn alot from their business partners KLM with whom we flew over.

Date of travel: July 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Aoife M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

I flew to Togo, West Africa on an old Air France A330. The in-fight entertainment systems and seats were so old. They all still had ashtrays in the armrests! The screens were so old that they were difficult to use and even view. Everything was quite worn down.

The huge plus is that the service is wonderful and the flight attendants are great at what they do!

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Chris54354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Due to a re-booking from a KLM-flight, I came to fly with Air France. The experience was in average okay apart from 2 areas; seat komfort - the seats in the 318 were old and worn out and the food was terrible - I mean a loaf of lemon cake for breakfast???

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Booking your flight with Air France does not guarantee that you will fly, at all. They see it as you have reserved your place in waiting line for checking in, because they sell more tickets then there are seats on the flight. Showing up on airport 5 hours before flight is not sufficient. If you complain, they will tell you "why you didn't check in on-line", as people these days are obliged to always be able to to connect on internet.
I was silently waiting for my turn, until one Egyptian bloke have come, with same issue as me and started shouting, and he was given priority on me, while I was waiting for 3 hours to confirm if I have a seat. Since last time, I will use them only if I have no other choice.

Date of travel: October 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Domagoj73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC