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“Terrible food”
Review of Air France


Reviewed 24 September 2018

Due to a re-booking from a KLM-flight, I came to fly with Air France. The experience was in average okay apart from 2 areas; seat komfort - the seats in the 318 were old and worn out and the food was terrible - I mean a loaf of lemon cake for breakfast???

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 September 2018

Booking your flight with Air France does not guarantee that you will fly, at all. They see it as you have reserved your place in waiting line for checking in, because they sell more tickets then there are seats on the flight. Showing up on airport 5 hours before flight is not sufficient. If you complain, they will tell you "why you didn't check in on-line", as people these days are obliged to always be able to to connect on internet.
I was silently waiting for my turn, until one Egyptian bloke have come, with same issue as me and started shouting, and he was given priority on me, while I was waiting for 3 hours to confirm if I have a seat. Since last time, I will use them only if I have no other choice.

Date of travel: October 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Domagoj73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

Air France has recently provided me with the worst customer service I’ve experienced in years. Rude and unprofessional staff are probably on top of the list of complaints I have towards them followed by the fact that you get seated separately, even if you buy two tickets in a single transaction! Upon checking in at the airport, my friend and I realised that our seats are several rows apart with staff saying there’s nothing they can do. Dear Air France, if you want to act line Ryanair, perhaps you should charge Ryanair prices...
Moreover, my friend had his cabin luggage seized upon entering the plane even though it complied with size requirements. Apparently they let too many people in with oversized luggage so passengers at the back of the queue had theirs seized!
When we challenged the staff about this, we were told that they will refuse us entry into the plane unless we comply. Great service after spending thousands of pounds on connecting return flight across two continents. Threats and intimidation is definitely what you want to be subjected to whilst holidaying...
The food - wow, my shoe soles look more appetising than what I was served on 11 hours flight with AF; and - no alcohol apparently! Yep, bad food and no wine on French airline. During the long flight, you will need to get your own soft drinks from the back of the plane where a trolley with drinks if left for a self-service whilst the staff gathers in cluster of four and gossips for hours on end paying no attention to passengers.
Combine all this with extremely small screens and poor choice of in-flight entertainment and you have one of the worst airlines currently operating.
Upon writing the complaint, you will get automated email stating that “due to an unusually high volume of incoming requests at the moment, we will not be able to reply within our usual timeframe.”
Unbelievable, they actually admit in their automated response emails that they receive lots of complaints!
Fellow travellers, spare yourselves some stress and disappointment and avid Air France.

Date of travel: September 2018
2  Thank ambedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Check-in counter staff crew in LAX airport, are very very rude, unprofessional, we had the worst experience with #Air_France #airlines
General advise: Never ever travel on that bad airlines.
There were completely ignoring the seniors traveling on that flight which leads to passing the flight and lose it.

NEVER EVER AGAIN ON #AIR_FRANCE_AIRLINES

Date of travel: September 2018
    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Minoo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Well they sure pack them in economy so was very happy to be in business. Much nicer plane on the way over . Older one returning. Food is barely average. Both ways we did not like it. They need a new executive chef. Nice wine selection though. Excellent flight attendants.

Date of travel: September 2018
Thank mexart101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC