The aircraft on this route was old. It was much less comfortable than my previous flights with Air France. The food was mediocre at best and the service quite mean. I would have expected a 10+ hour flight that spanned both lunchtime and dinner time would have warranted 2 full meals, rather than a meal for lunch and a snack for dinner, especially as arrival time was 2230 (too late to eat). The advertised ice cream service did not materialise.
The premium economy cabin was under staffed. I rang the bell for the stewardess once and she never arrived before the call light switched itself off a while later.
The entertainment system was poor. The screen was faded and had lines through it. The system was switched off a few minutes before landing meaning I missed the last 10 minutes of the film I was watching.On previous flight the entertainment system had been left on until the ‘plane reached the gate. And the choice of films was worse. I didn’t see any recently released films. Considering the route, I was hoping to watch Madagascar. But it was not an option.
It seems that Air France does not care too much about this route as there is virtually no competition. That’s a shame because previous flights have been much better.