We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing flying experience”
Review of Air France


Reviewed 3 weeks ago

The aircraft on this route was old. It was much less comfortable than my previous flights with Air France. The food was mediocre at best and the service quite mean. I would have expected a 10+ hour flight that spanned both lunchtime and dinner time would have warranted 2 full meals, rather than a meal for lunch and a snack for dinner, especially as arrival time was 2230 (too late to eat). The advertised ice cream service did not materialise.
The premium economy cabin was under staffed. I rang the bell for the stewardess once and she never arrived before the call light switched itself off a while later.
The entertainment system was poor. The screen was faded and had lines through it. The system was switched off a few minutes before landing meaning I missed the last 10 minutes of the film I was watching.On previous flight the entertainment system had been left on until the ‘plane reached the gate. And the choice of films was worse. I didn’t see any recently released films. Considering the route, I was hoping to watch Madagascar. But it was not an option.
It seems that Air France does not care too much about this route as there is virtually no competition. That’s a shame because previous flights have been much better.

Thank Fiona2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (22,302)
Traveller rating
Traveller type
Time of year
Language
  • More languages

229 - 233 of 22,302 reviews

Reviewed 3 weeks ago via mobile

I use this flight regularly, and most of the time it has been a good experience. Flight attendants have been helpful, food selection on board better than average, flights on time, boarding expedite.

For my last trip however te flight attendants seemed less friendly as usual, f.i. a pack of trays felt off and landed in mi wife arm and instead of assisting her, they just laughed at it. Certainly disappointing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank jorgei957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This airline is a pleasure to fly. The schedule, in my case, is ideal, and the online interaction is great. From the selection of seats and menus, to the addition of extra baggage, the process is easy and intuitive. Highly recommended.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Very impressed! head and shoulders above other airlines that I can't mention, they have everything running like clock work.

seat are very good complete with USB charging point!

Food and beverages included in the price of the ticket and the cabin was very clean

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Luke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

A vacation trip in Bucharest was partly ruined because Air France failed to deliver my luggage at destination in time. Traveled from NY to Bucharest - two segments: NY to Paris - 2 hours before connecting - Paris to Bucharest.
The plane departed late from NY, then it was delayed at the gate in Paris. The luggage did not arrive in Bucharest. After many complains and talks, I received the luggage after four days. No apologies, no compensation for trying to be on vacation with the same clothes for FOUR DAYS. In addition my reservation for seating ( for which I paid extra) was cahnged without my advice. The plane was cramped.
Food was good and personnel on board very nice. That was the only good part of this experience. Never Air France again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC