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“Mixed experience”
Review of Air Canada


Reviewed 4 weeks ago

As a family we used Air Canada for a recent flight to Calgary from London, returning 2 weeks later from Vancouver. Online checkin was extremely easy but we still faced a long queue at the airports to print out luggage labels and then to check in the hold bags. This double queueing seems rather pointless and I would rather queue just the once to hand over bags and have the labels applied at the desk as used to happen.
Flight out was excellent. Our requests for special diet meals were met fully with tasty offerings, the staff were very friendly and efficient; I have never before been offered water so frequently on a long-haul flight.
However on the return flight the staff seemed tired and just 'going through the motions' of service. The food was luke-warm and tasteless compared to that served going out. We were so uncomfortable from what felt like turbulence (although it was never explained as such and the seatbelt lights remained off) and grating noses from the engines that we were unable to sleep even though it was a night flight. When we landed we were told to stay in our seats while essential engine maintenance tests were carried out - which didn't sound good. Based on this flight alone I wouldn't choose Air Canada, yet I had been very impressed with the outward experience. I'd like to see consistency in the standard of service.

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ceridwen53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 - 590 of 17,597 reviews

Reviewed 4 weeks ago

Good direct flight to Vancouver from Denver. No issues, good customer service, recommend this airline!

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Thank naomi n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our flights from London to Vancouver and Calgary back to London were on time in clean fairly new aircraft. We found the cabin crew to be efficient and capable with lots of water available between food services. The seats were comfortable enough and the seat back entertainment was very good. The whole experience was let down by the inflight meals. It was the same menu on each flight which was chicken or pasta. Our expectations of airline food are pretty low and on this occasion Air Canada was right on the mark.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank oldandolder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Crowded flight, no air circulation, minimum service, old aircraft, long wait to check in, outdated entertainment system

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1  Thank zorro514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Both flights were on time--nice equipment, not worn, flight attendants were friendly and helpful. Transatlantic flight (787 wide body) had comfortable seating even in economy--individual screens and a good assortment of video and audio entertainment. As enjoyable an experience as any airline flight is these days when you're not in business or first class

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank My02CentsWorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC