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“Safe, clean, but nothing special”
Review of Aeromexico


Reviewed 9 December 2018

It was an overnight flight, changing planes in Mexico City. On the leg from Vancouver, they simply turned out the lights and hoped that we would all sleep and be no bother to the cabin crew. Seats were not particularly comfortable, but a reasonable selection of movies were offered. Not an airline I would seek out again. Why did we choose it ? Because it got us to central America without a stop in the US !

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank tonye585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 - 244 of 7,911 reviews

Reviewed 9 December 2018

Aeromexico ran way late on all four legs of my round trip. Taxi time on the field ranged from 30-60 minutes without exception. This is Mexico's largest airline; one would think that they would know how to schedule properly. Problem came to a head on the last leg of trip, Mexico City to Tijuana. Flight ran 5 hours late, including taxi time. Too late to take public transportation home north of the border. I spent a lovely
night at an inexpensive hotel in downtown Tijuana. My request for compensation was
refused.

Once the plane was in the air, everything was fine. Personnel very polite, and they offer complimentary earphones onboard. A vast selection of movies available. The problem is getting into the air

Date of travel: December 2018
1  Thank frank a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2018

Was somewhat skeptical for no good reason and was pleasantly surprised. Very organized and pleasant check-in, clean and comfortable seats, pleasant in-flight attendants.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2018 via mobile

Aeromexico took care of us on November 26, 2018. Volaris airlines stranded us in Guadalajara. Aeromexico got us on a flight to San Francisco in 30 minutes. They work very hard to enter for passports purchasing for tickets rushing us through to get boarding passes and Through to the line to get on the plane. They treated us excellent !
I would fly Aeromexico anytime needed!!!!

Date of travel: November 2018
Thank RogueGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2018 via mobile

Didn’t know anything about Aero Mexico until I flew to Mexico City from Vancouver. People, try them out. Why? Organized, efficient to start with. Boarding is done in sections, like other airlines, but theirs is better organized. Uneventful flight, friendly, caring attendants. We arrived in Mexico City and our luggage was already sitting there off to the side waiting for us. We were out of the airport quite quickly. Unbelievable. Booking a taxi was very easy . We flew a few domestic flights with Aero Mexico with the same results. Outstanding . It’s like they knew they are good and were happy you figured it out. Highly recommend

Date of travel: October 2018
1  Thank clive b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC