I honestly can't fault this airline. We just went to and from lanzarote and the service was top tier from both ends really comfortable seats and very accommodating. The service on the flight is excellent and the staff especially Brandon absolute gentleman he is a massive credit to you he was so pleasant and extremely passionate in comforting anyone on board to enjoy there flight and inflight service.

Family of 6 travelling and the largest 23kg suitcase did not arrive in Dublin after a 2 hour flight from Palma with the rest 31st July 2024. Are Lingus had no idea whatsoever what happened or why. Weeks of calls and emails and massive inconvenience of losing so much of our clothes, shoes, makeup and electrical items. Our travel insurance as with most will not cover if it is the airlines fault. After an absolute nightmare to claim compensation It’s now mid November and no compensation has been received and total runabout from start to finish. The maximum reimbursement doesn’t cover half of the value of what we had enclosed, and to date this has only cost us money, time and stress. Absolutely appalling.

Wrong boarding cards which meant luggage tagged incorrectly so my Autistic Son ( who s food was also packed & lost) as well as his precious items he so carefully packed weee list & never recovered until we were back at home a Day later. No help or apology

My inbound flight was cancelled after 3 hours and an half we were actually boarded on the aircraft and not even a glass of water was provided..

This happened in September and we are now in November.

No flight attendants were ready to assist us back in the lounge.

I had to sort everything out myself including an alternative flight.

After almost a month I am still didn’t receive my letter of cancellation for insurance purposes and when I keep chasing their customer service it’s like speaking to a wall.

Based on my experience I will never flight with them again or recommend Aer Lingus.

Let me start by saying that AER LINGUS NEVER ANSWERS THE PHONE. It does not matter whether in the US or in Europe, THEY NEVER ANSWER THE PHONE. We were scheduled to fly back from Madrid to Washington, DC on September 28, 2024, via Dublin and as we prepared to leave our hotel we saw a text sent at 4 am from our tour company informing us that all our flights had been cancelled and we had been rebooked for the next day. No reason was given for the cancellation and no hotel or other compensation offered. NOTHING! Under those circumstances we went to the airport, boarding passes in hand, and proceeded to the AER LINGUS counter which we found out was not manned by AER LINGUS but contractors who were there only to check people in. We told the lead agent of our dilemma and she could not find any record of us! Upon contacting GO AHEAD TOURS, who originally booked our flights and tour, they said it was the airline's responsibility to issue a refund. AER LINGUS' on line response dumped the responsibility back on the tour company. We are still awaiting a refund for the original return flight as well as two one-way return tickets we were forced to buy on Air Canada through Montreal, allowing us to get home the same day. The best GO AHEAD TOURS could offer through their "Customer Loyalty and Engagement Specialist" was a "sorry this was not the outcome we had hoped for and thank you for your patience." We are seasoned travelers who have never experienced a situation like this. We are frustrated at the poor response from either company. We believe that AER LINGUS is in violation of EU regulations 261/2004 . Needless to say, we will never fly AER LINGUS again.