This airline cons you by describing their planes as regional, short haul and long haul. Regional doesn't mean in country as you'd interpret, but actual means short haul. If your take on bag is 1mm bigger than the very small size they allow on regional then they charge you 35 pounds. Its a money making scam as the flight was half empty. Short haul allowance is the standard small take on case. But regional is a brief case size.

I LOVED my trip to Ireland! I highly recommend going! DO NOT fly Aer Lingus when you go. Our flight was canceled and we have not received reimbursement. It has been nearly five months of communication and MANY broken promises on their end and still no reimbursement. When I finally asked for the reason for the cancellation so my travel insurance could reimburse me, they told me I would have to file a new claim and start over. 👎🏻. What a mess!

Great airline until they lose your bag. The contract ground handler company in Amsterdam cannot be reached by phone. i tried for 4 day straight. My bags were sent bag home to Seattle in the middle of our trip with out a consultation of any kind. Now it is November and still trying to get compensation. Once again you can not reach them from the states. Absolutely a horrid airline unless things go perfect.

I had a very disappointing experience with Aer Lingus recently, particularly regarding their customer service. After encountering issues with a deposit i had made, I reached out for help, but the representatives I spoke with were not only unhelpful but also seemed uninformed about their own policies. I received conflicting information, which was incredibly frustrating. Its been over 2 weeks and i am yet to hear about the refund i am entitled to.

Had difficulty with ESTA prior to flight and missed our flight. Bernie L at check in couldn't have been more empathetic and helpful. And along with Bianca at Ticketing Assistance managed to help us get to NY the following day rescuing our holiday. Quality customer service from both.