Staff at the counter mentioned that if was usual for the airline to cancel flights and that the company was in a very difficult financial position
Staff at the counter mentioned that if was usual for the airline to cancel flights and that the company was in a very difficult financial position
2 - 6 of 671 reviews
Dear people be aware of some companies like this, they cancelled my flight 3 days before departure and damaged me in many ways because of this. Please be careful and do not buy. I contacted support, no help whatsoever from them. Not even the slightest approach from them. Be warned!
Oh Adria, why do you hurt me so? I flew with Adria Airways last year on a round trip flight from Copenhagen to Ljubljana. There was no problem as the flights to/from Ljubljana were on time. This year my experience with Adria Airways was similar to most reviews listed on TripAdvisor. I arrived 5:30am to catch my 7am flight from Ljubljana to Copenhagen. This time the flight was cancelled. And coincidently, upon arriving at the airport I get a text from Adria Airways informing me that the flight was cancelled. I then waited 3 hours in line waiting to talk to Adria Airways passenger service. Why 3 hours? For some reason Adria Airways only had one person to deal with 100 or so upset/anxious passengers. Adria Airways employees in the information booth and baggage check-in did not assist.
Fortunately, I got a flight that day from Ljubljana to Copenhagen with a stopover in Munich. Unfortunately, the flight was delayed several hours. So overall I spent a total of 9 hours in the Ljubljana Airport. Compensation for the cancelled flight and then delayed flight was free lunch.
This was truly an economy airline. We waited at our gate, checked the monitor, and at boarding time realized that the gate had been moved. We heard no announcements and hurried to the new gate. All of our bags had to be checked or gate checked because the plane was so small.
We were herded on to a bus after walking down a flight of stairs. We stood on the bus for some time until the bus driver drove us to the small plane. We had to put our gate checked bags on a cart and wait our turn to get on the tiny airplane. The flight was short and when we arrived, we waited for our gate checked baggage, collected it, and boarded another bus to get to the terminal.
This airline was the only one that could get us to our destination in a short period of time, but it wasn’t a pleasant experience
Decided to take this airline from Zurich to Slovenia.
Our 2pm flight was cancelled one week prior to our scheduled flight. We called their customer service at their local time (12 midnight in west coast USA). It took 45 minutes to get in touch of them but they have automated voice response noted your wait time is less than 2 minutes.
We were able to change our flight without cost added but we had to wait to we got to Zurich to get our seats together.
The flight itself wasn’t bad. The people at the checkin area gave us the wrong baggage tags and had to get new ones at the gate.
I would try to avoid flying this airline.