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“Very good”
Review of Virgin Australia


Reviewed 3 weeks ago

Flying Business Class from Bali to Brisbane, check in was as you would expect fast and simple, you get access to a lounge, which is the only disappointment of the trip. The lounge is basic to say the least, and if you want something more than a local beer or local wine (and who doesn't) they want to charge you for it. The food is just, certainly nothing special. Boarding was all good. You get offered a drink before take off, water, juice, bubbles, only no red wine etc. Service by the cabin crew was excellent. The food served was very good, very nice prawn entrée followed by Beef main meal. All in all an excellent trip. This plane is like you would get flying domestically so no flat bed etc, but all in all very comfortable. There could have been more choices on the inflight entertainment, but this is a minor issue.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 154MichaelL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

I have flown internationally too many times to count, but this was my first international trip with Virgin Australia. Flying "cattle class", with young children, on a 14-hour flight, will never be a "dream", but the Virgin staff paid attention to the little details that made this flight much less stressful.
The "little detail" that stood out the most was the toilets. Generally, after 30 minutes or so, the tiny flight toilet floors will be covered in better-ignored unknown-type wetness. However even at the tail end of the plane, the toilets were roomy, (good for helping children), and I observed the staff on their hands and knees cleaning the toilets almost on the hour, every hour. Every toilet visit resulted in a fresh smelling and dry toilet, making life much more pleasant.
That is just one example of the small details that made this international flight with Virgin stand out above all others.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Douglas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

good seating, plenty of leg room, I got to the airport early and was bumped onto an earlier flight. , happy staff..a good flight,

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank lwade2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Flight attendants were all helpful and cheerful - food was great and leg room in economy was much better than expected

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
1  Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The service was great, hostess helpful, bedding comfortable. Flight good with no problems. The bar service available during flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bknight3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC