They changed my flight to 2 days later without any consultation and I found it nearly impossible to contact them and when I did they refused to give me an earlier flight as I had already made plans based on that flight. I had to book another airline to get to my destination and cancelled my flight with them and they refused to refund my money. Fly COPA or someone else.

Feb 25, 2023-My daughter checked in on-line for her Aeromar flight to Guadalajara with continuing flight on Volaris to Dallas and received a boarding pass. Shortly thereafter, we heard the airline had gone out of business in the previous week with no notice to customers. She had to purchase an additional ticket on another airline to Mexico City and then back to Guadalajara to get on her final leg. She barely made it.
Use caution!!

Booked a flight from Puerto Escondido to MEX in November. They cancelled the route and did not email or contact to indicate this. I only found out because they are in the news for being in severe debt. They will not refund the money. I will have to attempt a chargeback. Absolutely garbage service. Looks like they might be going bankrupt soon so DO NOT BOOK and if you have a booking already be extra weary and check your references asap!

The worst airline ever, I booked a ticket for my brother to go to Cancun and they told me that flight was actually going to another place. I was in the system but they did not let me, board. Cancun was just a layover without opening the doors. Called the airline and said that they could not do anything for me, no refund or money back.
Be advised not to book with this terrible airline. And that is not even counting how poor and useless the customer service was.

I've gotten a hold of customer service in March and they actually did say my return is being processed. Its been 8 months (my cancelled flight was scheduled in March) and they haven't refunded and have ignored my emails for the last 6 months.