Feb 25, 2023-My daughter checked in on-line for her Aeromar flight to Guadalajara with continuing flight on Volaris to Dallas and received a boarding pass. Shortly thereafter, we heard the airline had gone out of business in the previous week with no notice to customers. She had to purchase an additional ticket on another airline to Mexico City and then back to Guadalajara to get on her final leg. She barely made it.
Use caution!!

Booked a flight from Puerto Escondido to MEX in November. They cancelled the route and did not email or contact to indicate this. I only found out because they are in the news for being in severe debt. They will not refund the money. I will have to attempt a chargeback. Absolutely garbage service. Looks like they might be going bankrupt soon so DO NOT BOOK and if you have a booking already be extra weary and check your references asap!

The worst airline ever, I booked a ticket for my brother to go to Cancun and they told me that flight was actually going to another place. I was in the system but they did not let me, board. Cancun was just a layover without opening the doors. Called the airline and said that they could not do anything for me, no refund or money back.
Be advised not to book with this terrible airline. And that is not even counting how poor and useless the customer service was.

I've gotten a hold of customer service in March and they actually did say my return is being processed. Its been 8 months (my cancelled flight was scheduled in March) and they haven't refunded and have ignored my emails for the last 6 months.

After reading a few reviews, I was fearing the worst for our short flight.
We had to get to Cancun for a connecting flight back to Europe, so the stakes were very high. Aeromar was our only option to get from Chetumal in time for the international fligjt.
I was travelling with my family and we only had hand luggage, and paid the lowest fare possible, a very reasonable, true low-cost fare.
From check-in to arrival, all Aeromar staff were very professional and friendly.
We were very slightly over the 10kg limit for hand luggage but the check-in staff accepted this without charging us any extra, perhaps because the flight was almost empty.
The plane departed a few minutes early. It was comfortable and clean.
A small complementary snack was served during the 45 minute flight (not often the case on many big airlines, IBERIA etc...).
The flight arrived slightly ahead of schedule in Cancun.
Perfect.
I now have a new favourite small airline.